Full time
BlueCross BlueShield of South Carolina
Columbia, SC, USA
Summary Performs quality control audits to evaluate accuracy and effectiveness of departmental operations functions including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems, procedures, documentation, etc. Identifies problems, analyzes cause and effect, and makes recommendations for improvements. Description Location This role is full time M-F 8am-5pm. The first 3 months of training will be onsite with ability to be hybrid at our Columbia, SC location after. What You Will Do Conducts focused quality audits across various operations functions to ensure quality standards, procedures, and methodologies are being followed Documents findings of analysis and prepares recommendations for implementation of new systems, procedures, or organizational changes to reduce errors Identifies areas of weakness and communicates recommendations on changes and improvements to training materials Provides feedback to...
