6 jobs found in Buffalo, NY

NY HELP Yes Agency Health, Department of Title Call Center Quality Assurance Specialist 2 - 80486 Occupational Category Other Professional Careers Salary Grade 23 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $86681 to $109650 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Erie Street Address Office of Health Insurance Programs/ Division of Eligibility and Marketplace Integration /Bureau of Quality Management and Change Control 295 Main Street City Buffalo State NY Zip Code 14203 Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change Control, the Call...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change Control, the Call Center Quality Assurance Specialist 2 incumbent will evaluate the call center performance of the NY State of Health customer service center contractor by serving as a team lead for no more than two call center quality assurance categories. Specific duties and responsibilities may include but are not limited to: Supervising Call Center Quality Assurance Specialist 1 staff, assigning work and monitoring workloads and deadlines in accordance with bureau goalsProviding training to Call Center Quality Assurance Specialist 1 staff on how to access resources and conduct quality assurance reviewsServing as a subject matter expert for staff conducting quality assurance reviews in the assigned categoryCompiling staff suggestions for call center representative...

POSITION SUMMARY: Develop, implement and sustain the quality systems required to assure the delivery of products and services that exceed total quality requirements. Lead the facility in the application of total quality activities that result in continuous process improvements and reduce total cost. Responsible for maintaining ISO9001, AS9100 and Military QPL maintenance programs, such as Mil-PRF-39010, Mil-PRF-27. ESSENTIAL DUTIES AND RESPONSIBILITIES: Along with those identified below, other duties may be assigned. Manage and lead a portion of the Quality department team Responsible for incoming quality, regulation of supplier’s performance to quality and scrap Develop and drive customer specific quality requirements Interface with suppliers to resolve quality problems by determining root cause and corrective actions Lead the quality team’s efforts to improve internal quality Implementation of sustainable quality processes in production...

Position Summary: Performs various Quality Assurance monitoring within the First Line of Defense to ensure the controls implemented by Operations and Operations Services are in compliance with Regulatory compliance, Client Contractual compliance, as well as ConServe’s own internal Policies and Procedures. Essential Duties & Responsibilities: Monitor debt collection and supporting transactions in accordance with quality assurance plan, including call monitoring using our Speech Analytics Tool, and reviewing and inspecting account records within ConServe’s Collection Management System (CCMS) and DocuWare for Process Monitoring, Targeted Reviews as well as Live letter reviews. Document all monitoring results Meet daily, weekly, monthly and quarterly monitoring QA Auditor assignments to ensure that ConServe meets Quality Assurance Client deliverables such as the IRS Monthly Quality Review Report, and weekly Navy FCU Evaluation Report. Communicate with...

At Assured Testing Services, a Laboratory Testing Company, quality, performance, and reliability are at the core of everything we do. Based in Ridgway, PA, we are a specialized testing company providing corrosion exposure, environmental, mechanical, and materials testing services to customers across a wide range of industries throughout the global economy. From aerospace and automotive to agriculture, construction, defense/military, and energy/oil, our testing solutions help customers ensure their products meet demanding performance, durability, and compliance standards in real-world conditions. We have a wonderful opportunity for a Quality Assurance Engineer. This is a first shift, onsite role at our facility in Ridgway, PA. The Quality Assurance Engineer leads product and process improvements, ensuring conformance to technical and quality requirements and analyzes and reports performance; Develops, implements, and maintains procedures and documentation for the company's...

job summary: Join Our Client in Skaneateles, NY as a Quality Assurance Engineer! Help save and sustain lives globally. You need a BS in Engineering, 1-3 years of medical device experience, and strong analytical skills to redefine healthcare. Apply today to make a meaningful impact!   location: Skaneateles, New York job type: Contract salary: $17.67 - 28.27 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Investigate and review product complaints to determine risk levels, root causes, and appropriate problem codes. Analyze quality data from multiple sources (including FDA MDRs and FCAs) to identify trends and systemic issues for Our Client. Lead corrective and preventive actions (CAPA) in manufacturing using formal problem-solving tools and documentation. Ensure GMP compliance by reviewing investigation reports, identifying technical gaps, and developing efficient closure strategies. Drive continuous improvement, maintain process...