3 jobs found in Buffalo, NY

NY HELP Yes Agency Health, Department of Title Call Center Quality Assurance Specialist 2 - 80486 Occupational Category Other Professional Careers Salary Grade 23 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $86681 to $109650 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Erie Street Address Office of Health Insurance Programs/ Division of Eligibility and Marketplace Integration /Bureau of Quality Management and Change Control 295 Main Street City Buffalo State NY Zip Code 14203 Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change Control, the Call...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change Control, the Call Center Quality Assurance Specialist 2 incumbent will evaluate the call center performance of the NY State of Health customer service center contractor by serving as a team lead for no more than two call center quality assurance categories. Specific duties and responsibilities may include but are not limited to: Supervising Call Center Quality Assurance Specialist 1 staff, assigning work and monitoring workloads and deadlines in accordance with bureau goalsProviding training to Call Center Quality Assurance Specialist 1 staff on how to access resources and conduct quality assurance reviewsServing as a subject matter expert for staff conducting quality assurance reviews in the assigned categoryCompiling staff suggestions for call center representative...

POSITION SUMMARY: Develop, implement and sustain the quality systems required to assure the delivery of products and services that exceed total quality requirements. Lead the facility in the application of total quality activities that result in continuous process improvements and reduce total cost. Responsible for maintaining ISO9001, AS9100 and Military QPL maintenance programs, such as Mil-PRF-39010, Mil-PRF-27. ESSENTIAL DUTIES AND RESPONSIBILITIES: Along with those identified below, other duties may be assigned. Manage and lead a portion of the Quality department team Responsible for incoming quality, regulation of supplier’s performance to quality and scrap Develop and drive customer specific quality requirements Interface with suppliers to resolve quality problems by determining root cause and corrective actions Lead the quality team’s efforts to improve internal quality Implementation of sustainable quality processes in production...