2 clinical education expert jobs found

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. The Quality Assurance Specialist (QAS) is responsible for monitoring, assessing, and documenting the adherence to standards for programs and services delivered to consumers. The QAS monitors inbound and outbound interactions against a standardized evaluation tool designed to assess a service expert's adherence to scripts, system usage and customer experience. Responsible to provide input to the scoring methodology and form based upon updates to operational policies, procedures and system usage. Essential Functions Develop, maintain and implement processes and procedures to ensure delivery of service excellence, as well as make recommendations for enhancements to training materials or operational elements, as needed. Monitor and score service...

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities. The Quality Assurance Specialist (QAS) is responsible for monitoring, assessing, and documenting the adherence to standards for programs and services delivered to consumers. The QAS monitors inbound and outbound interactions against a standardized evaluation tool designed to assess a service expert’s adherence to scripts, system usage and customer experience. Responsible to provide input to the scoring methodology and form based upon updates to operational policies, procedures and system usage. Essential Functions Develop, maintain and implement processes and procedures to ensure delivery of service...