56 customer experience jobs found

Summary: The Quality Assurance Analyst monitors and analyzes the interactions between the contact center agents and customers to ensure agents are performing to standards. The Quality Assurance Analyst provides feedback to supervisors, managers, and agents regarding the agent performance. The Quality Assurance Analyst works with our training staff to identify training and coaching trends that may need to be addressed. This position is also key in recognizing any and technology implementations that may be necessary to enhance the customer experience. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and...

About the Company Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data,...

Supervisor, Quality Assurance Date: Mar 25, 2026 Location: Webster, MA, US Company: MAPFRE Summary The Supervisor, Quality Assurance, leads a team responsible for delivering quality assurance for the Enterprise Contact Center and Insurance Operations. The role focuses on internal and external independent agent quality assurance execution, calibration, COPC-aligned quality standards, and human-in-the-loop quality review for automated and AI-assisted transactions. The Supervisor ensures consistent scoring practices, promotes continuous improvement, and partners closely with operations leaders and the Insurance Operations Vendor Management team. This role develops QA forms and methodologies, oversees calibration routines across all ECC and Insurance Operations functional areas, and ensures compliance with service standards. The Supervisor supports Insurance Operations back-office reviews, Independent Agent audits, and emerging quality needs within AI-enabled workflows....

Employee Type: Full time Location: PA Lancaster Job Type: Quality Job Posting Title: Quality Assurance Supervisor About Us: TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future. Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight - One Customer at a Time." Guided by our values- Own...

Associate II, Quality Assurance Systems, Document Control Position Summary: Work Schedule: M-F 8am-5pm 100% on-site Working for Catalent Biologics is an opportunity to join an entrepreneurial team. Catalent Biologics is making significant investments in people and capabilities. This is a unique opening to join a small, fast-growing business, backed by a global company. People joining our team will have the opportunity for career development as our business continues to grow and expand. Catalent-Madison employees are helping to improve future patient outcomes by working on products that are designed to treat COVID-19, cancer, various autoimmune, fibrotic and blood disorders, HIV, diabetes, heart, and lung diseases as well as Alzheimer's. Catalent Pharma Solutions in Madison, WI is hiring an Associate II, Quality Assurance Systems, Document Control. The Document Control Quality Assurance Associate is responsible for administering the Document...

Work Location: Greenville, South Carolina, United States of America Hours: 40 Pay Details: $29.75 - $47.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Financial Crime Risk Management Job Description: The Financial Crime Risk Analyst II role provides a range of...

Who we are: It's pretty exciting to find yourself standing in a pivotal moment in time. It's even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers' most strategic growth initiatives, positioning us at the forefront of today's dynamic digital transformation. As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world's most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. QTS is Powered by People. People who play a vital role in our company's culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things....

Employee Type: Full time Location: PA Lancaster Job Type: Quality Job Posting Title: Quality Assurance Supervisor About Us: TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future. Named one of America’s Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight – One Customer at a Time." Guided by our values—...

Description: Follett Content Solutions has been a trusted partner for educators since 1873! We support our educators that touch more than 45 million students worldwide. Follett Content Solutions helps build a diverse collection of print and digital resources to support every student. We are currently hiring for a Book Processing Quality Assurance (BPQA) role. This position is a full-time non-exempt role in our warehouse located in McHenry, IL. The pay for this position is $17.25 per hour. We offer an array of benefits, to see those benefits please see our careers main page. Any pay range disclosed is based upon a combination of neutral factors such as required qualifications, experience, education, skill, training, certifications, seniority, etc. Follett Content Solutions reserves the right to provide any successful candidate a salary at the most appropriate level set as a result of such candidate’ qualifications, experience, education, skill, training, certifications or...

Quality Assurance Technician (Direct Hire) - Newville, PA The Opportunity Randstad is currently partnering with a prominent food production facility in Newville, PA, to identify a skilled Quality Assurance Technician for a Direct Hire role. This is a permanent, full-time position from day one, offering the stability of a long-term career with an organization that values food safety and operational excellence. If you are a detail-oriented professional who enjoys "solving the puzzle" of quality and safety, this is your chance to join a team that empowers its staff to lead meaningful change. What You’ll Do As a Quality Assurance Technician, you will be the pulse of the quality department, ensuring that every product meets strict specifications for safety and reliability before it ever reaches a customer. You will serve as a PCQI, maintaining comprehensive food safety programs and ensuring full compliance with federal, state, and local regulations. Your role is critical in...

Description QA Tester Onsite | Austin, TX | Contract We are looking for an experienced Quality Assurance Tester to join our client for a long-term contract position. This role is based in Austin, Texas, and offers an exciting opportunity to lead and support testing activities for software development and system modernization projects. The ideal candidate will possess strong analytical skills and a proactive approach to ensuring software quality and system functionality. Responsibilities: Manage and oversee advanced quality assurance tasks throughout the software development lifecycle, ensuring thorough testing and analysis. Diagnose and resolve software issues, providing troubleshooting support to both internal and external clients. Develop and implement User Acceptance Testing strategies tailored to modernization initiatives, coordinating resources and subject matter experts. Facilitate sprint review processes, collaborating with vendor staff and business stakeholders...

Welcome to Halperns Steak & Seafood ! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Job Description 1ST Shift Quality Assurance Technician Kalamazoo, MI Welcome to Halperns’! The dedicated employees who work at Halperns' are passionately committed to this business and the customers they serve. Being part of Halperns' means being part of something important, something unique, and something special. This commitment is made clear by the superior meat and seafood specialty products we distribute. There's a seat at our table for you… Starting Pay: $24/hr Schedule: 4:30am - 1pm and 8:00am until finish Position Summary: Monitors and documents the adherence of the facility’s Good Manufacturing Practices and SOP’s. Makes rounds through production and...

About the job Position Summary The Quality Supervisor is responsible for overseeing all quality assurance and food safety activities during 3rd shift operations in a high-volume rolled dough manufacturing plant. This role ensures strict adherence to regulatory requirements, internal quality standards, customer specifications, and continuous improvement expectations. The supervisor directs and supports the QA team, verifies critical process controls, ensures consistent and compliant execution on the production floor, and confirms sanitation activities meet SSOPs, EMP requirements, and customer standards. This position requires a strong compliance mindset, exceptional attention to detail, data-driven decision-making skills, and the ability to hold teams accountable to established standards. salary: $70,000 - $80,000 per year shift: Third work hours: 9 PM - 5 AM education: High School Responsibilities Responsibilities Quality & Food Safety Compliance   Ensure...

Pay: $18.00 per hour + $1.00 Shift Differential Shift: Monday-Friday, 3:00pm-11:30pm Location: N Brother Blvd, Bartlett, TN General Summary The Quality Assurance I is responsible for assisting the Quality Assurance function in daily operations. They support data collection, reporting, monitoring, and auditing to ensure compliance and drive quality-related metrics. This position is responsible for product safety, quality, and legality. Primary Responsibilities Support the collection of data and analyze for regulatory reporting; coordinate and develop reports and assessment tools to verify compliance. Ensure quality metrics are adequately captured, analyzed, and communicated to management for improvement activities. Assist in investigating and resolving product specification-related problems. Participate in internal audits. Ensure adequate controls are maintained regarding damage and safe transport of product within the warehouse. Assist...

Location: 4224 Ridge Lea Road, Amherst New York JOB DESCRIPTION Leads credit underwriting oversight for the Small Business Credit Underwriting Campus, ensuring compliance with credit policy, underwriting standards, operational procedures, and regulatory requirements. Oversees the accurate and timely assignment of customer risk ratings using BOT technology and manages quality assurance programs to ensure adherence to credit, regulatory, and operational policies. Drives workflow and process improvements to enhance efficiency and client experience while maintaining strong risk discipline. Prepares and delivers monthly reporting to monitor productivity, turnaround times, staff performance metrics, and compliance with credit policy and regulatory requirements. Provides leadership to a team (currently) four direct reports. ESSENTIAL JOB FUNCTIONS Develop and execute quality assurance (QA) testing, analysis, and reporting to ensure Small Business credit approvals...

Who We Are As the Savannah River Site’s management and operations contractor since 2008, Savannah River Nuclear Solutions (SRNS) makes the world safer. With safety and security in the forefront, SRNS develops innovative approaches to deliver on our environmental commitments and nuclear materials challenges; supplies products and services necessary to maintain the nation’s nuclear deterrent; secures nuclear materials to prevent unwanted proliferation; and transforms nuclear materials into assets and stable wasteforms. The SRNS workforce is highly capable, engaged, and adaptable to meet existing and expanding missions. SRNS employees apply superior expertise and innovative solutions to complex and challenging national and global issues. We have the knowledge to address a range of national and international nuclear issues. We make the world safer – and you can, too. Job Family Quality Discipline Quality Assurance Career Level P4 Salary Range $97,104 -...

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Security Analyst within PNC's Technology organization, you will be based in Pittsburgh, PA; Cleveland, OH; Birmingham, AL; Dallas, TX or Lakewood, CO **Schedule is Tuesday, Wednesday, Thursday, Friday and Saturday** A Security Analyst (Penetration Tester) demonstrates general knowledge of concepts such as OWASP Top 10, vulnerability scanning, and penetration testing methodologies. Conducts and assists with automated and manual security testing of applications to identify and validate vulnerabilities. Retests previously discovered vulnerabilities to confirm successful remediation....

USA Philadelphia, PA Posted 2 years ago Globyz Position Description The Quality Specialist is responsible for the management of Quality System and Quality Assurance functions at Globyz Pharma’s, USA facility at Folcraft, PA. As a Member of our Quality Team you’ll be expected to: Author, review and approve Quality Management System documentation including: Deviation, CAPA, Customer Complaint, Change Control Provide GMP, GDP and SOP training to employees Perform Self-Inspections Perform vendor qualification activities including review of audit questionnaires, performance of on-site audits Author, review and approve Quality Agreements with Customers and Vendors Participate in and/or host Customer Audits and Regulatory Inspections Author, review and approve SOPs, Forms, and Specifications Perform pre- and post- execution review and of secondary packaging and labeling batch records Perform pre- and post- execution review of facility qualification documents...

Summary Performs quality control audits to evaluate accuracy and effectiveness of departmental operations functions including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems, procedures, documentation, etc. Identifies problems, analyzes cause and effect, and makes recommendations for improvements. Description Location This role is full time M-F 8am-5pm. The first 3 months of training will be onsite with ability to be hybrid at our Columbia, SC location after. What You Will Do Conducts focused quality audits across various operations functions to ensure quality standards, procedures, and methodologies are being followed Documents findings of analysis and prepares recommendations for implementation of new systems, procedures, or organizational changes to reduce errors Identifies areas of weakness and communicates recommendations on changes and improvements to training materials Provides feedback to...

USA Philadelphia, PA Posted 2 years ago Globyz Position Description To perform the Quality Assurance and Regulatory duties for the drug products distributed by Globyz Pharma. Reporting to Vice President of Quality and Regulatory Affairs, you will be responsible for performing the day to day activities for the inspection and release of drug products and Controlled drug products, received at Globyz Pharma. You will ensure that SOP procedures are implemented and followed at Globyz pharma for the product receipt, storage, inspection and shipping. Review the data and ensure that product storage environments are controlled and maintained for the storage of drug products as per manufacturer’s instructions at Globyz facility. The focus will be to ensure that documentation for the Quality systems (Deviation, Change Controls Customer Complaints), SOP revision and training are completed in timely fashion as per Globyz polices and meet regulatory requirements. Responsibilities...

Fresh & Ready Foods Position Title: [[title]] Pay Grade: 20 Reports to: Division President Salary: $175,000 - $200,000 / year Other Forms of Compensation: Annual bonus potential, monthly car allowance Growth. Opportunity. Excellence. Fresh & Ready Food Group is a member of Canteen. Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuel our growth . YOU bring enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. TOGETHER we’ll continue transforming the micro-market, dining, coffee, and vending industry. Come grow with us. We are Canteen. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link...

Fresh & Ready Foods Position Title: [[title]] Pay Grade: 20 Reports to: Division President Salary: $175,000 - $200,000 / year Other Forms of Compensation: Annual bonus potential, monthly car allowance Growth. Opportunity. Excellence. Fresh & Ready Food Group is a member of Canteen. Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuel our growth . YOU bring enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. TOGETHER we’ll continue transforming the micro-market, dining, coffee, and vending industry. Come grow with us. We are Canteen. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link...

Fresh & Ready Foods Position Title: [[title]] Pay Grade: 20 Reports to: Division President Salary: $175,000 - $200,000 / year Other Forms of Compensation: Annual bonus potential, monthly car allowance Growth. Opportunity. Excellence. Fresh & Ready Food Group is a member of Canteen. Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuel our growth . YOU bring enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. TOGETHER we’ll continue transforming the micro-market, dining, coffee, and vending industry. Come grow with us. We are Canteen. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link...

Fresh & Ready Foods Position Title: [[title]] Pay Grade: 20 Reports to: Division President Salary: $175,000 - $200,000 / year Other Forms of Compensation: Annual bonus potential, monthly car allowance Growth. Opportunity. Excellence. Fresh & Ready Food Group is a member of Canteen. Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuel our growth . YOU bring enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. TOGETHER we’ll continue transforming the micro-market, dining, coffee, and vending industry. Come grow with us. We are Canteen. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link...