6 customer service specialist jobs found

NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 1 (Spanish Language) Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Office of Administrative Hearings 40 North Pearl Street City Albany State NY Zip Code 12243 Duties Description Under the direction of a Call Center Quality Assurance Specialist 2, the incumbent will function as a Call Center Quality Assurance Specialist 1 (SL). Duties will include, but not be limited to the following:-...

NY HELP Yes Agency Health, Department of Title Call Center Quality Assurance Specialist 3 (NY HELPS) - 80481 Occupational Category Other Professional Careers Salary Grade 25 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $96366 to $121413 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address Office of Health Insurance Programs/ Division of Eligibility and Marketplace Integration /Bureau of Quality Management and Change Control Corporate Woods 22 City Albany State NY Zip Code 12211 Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change Control, the Call Center Quality Assurance Specialist 3 incumbent will evaluate the call center performance of the NY State of Health customer service center contractor by serving as a lead quality coach overseeing a team of call center quality assurance reviewers. Specific duties and responsibilities may include but are not limited to: Supervising a team of Call Center Quality Assurance Specialist (CCQAS 1 and 2) staff, assigning work and monitoring workloads and deadlines in accordance with bureau goalsProviding training to CCQAS 1 and 2 staff on how to access resources and conduct quality assurance reviewsServing as a subject matter expert for staff conducting quality assurance reviews in their assigned call categoriesCompiling staff suggestions for call center...

NY HELP Yes Agency Health, Department of Title Call Center Quality Assurance Specialist 2 - 80486 Occupational Category Other Professional Careers Salary Grade 23 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $86681 to $109650 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Erie Street Address Office of Health Insurance Programs/ Division of Eligibility and Marketplace Integration /Bureau of Quality Management and Change Control 295 Main Street City Buffalo State NY Zip Code 14203 Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change Control, the Call...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Under the direction of a Call Center Quality Assurance Specialist 2, the incumbent will function as a Call Center Quality Assurance Specialist 1 (SL). Duties will include, but not be limited to the following: • Produce and maintain Knowledge Base content;• Collaborate with Fair Hearing Specialists to ensure that performance work standards are met or exceeded and customer service satisfaction criteria is upheld;• Monitor Fair Hearing Specialists as they answer calls in English and Spanish to assess the quality of their interactions with customers;• Provide constructive feedback and information about Fair Hearing Specialists to supervisors about performance on calls to effect process improvements;• Monitor, manage, and suggest adjustments to work/skill assignments within the Intake Unit;• Review and analyze workload statistics and metrics to identify trends and patterns; and• Identify the...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Responsibilities: Within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management and Change Control, the Call Center Quality Assurance Specialist 2 incumbent will evaluate the call center performance of the NY State of Health customer service center contractor by serving as a team lead for no more than two call center quality assurance categories. Specific duties and responsibilities may include but are not limited to: Supervising Call Center Quality Assurance Specialist 1 staff, assigning work and monitoring workloads and deadlines in accordance with bureau goalsProviding training to Call Center Quality Assurance Specialist 1 staff on how to access resources and conduct quality assurance reviewsServing as a subject matter expert for staff conducting quality assurance reviews in the assigned categoryCompiling staff suggestions for call center representative...