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CO
Work at Home- Quality Assurance Principal Coordinator
Capital One Financial Corporation Boston, MA
Work at Home- Quality Assurance Principal Coordinator Enterprise Payments is one of the largest divisions in the Retail Bank. This team's scope is horizontal across the bank and as such, it supports numerous critical processes and transactions. As a Principal Coordinator in Enterprise Payments you will execute activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers. Summary of Responsibilities: Perform Quality Control (QC) on manual processes within Enterprise Payments Track all daily work in real-time including but not limited to Disputes cases and Returns and Exceptions. Report immediately all errors found to leadership for immediate resolution Host weekly calibration sessions with QC and LOB Follows direction and executes tasks efficiently Follows and updates procedures and meets regulatory and customer experience requirements May make...

Apr 06, 2026
GL
Change Management and Quality Assurance Lead
Guardian Life Boston, MA
The Change Management and Quality Assurance Lead role is accountable for leading quality assurance and regulatory execution across provider credentialing, recredentialing, and provider data management activities. This role ensures Guardian meets delegated credentialing audit requirements, maintains regulatory compliance, and delivers consistent, high-quality outcomes through disciplined quality programs and effective change management. You will lead a team of Quality Assurance Specialists while partnering closely with credentialing, network services, compliance, and technology stakeholders. Through strong project management, documentation rigor, and oversight of regulatory-driven process changes, you will help ensure Guardian's operations remain compliant, scalable, and aligned with evolving regulatory expectations, including increased use of automation and AI-enabled capabilities. You Will: Lead and develop a team of Quality Assurance Specialists responsible for...

Apr 04, 2026
BM
Manager, Quality Assurance Shop Floor Support, Cell Therapy
BristolMyers Squibb MA
Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . Position: Manager, Quality Assurance Shop Floor Support, Cell Therap...

Apr 02, 2026
MA
Supervisor, Quality Assurance
MAPFRE Webster, MA
Supervisor, Quality Assurance Date: Mar 25, 2026 Location: Webster, MA, US Company: MAPFRE Summary The Supervisor, Quality Assurance, leads a team responsible for delivering quality assurance for the Enterprise Contact Center and Insurance Operations. The role focuses on internal and external independent agent quality assurance execution, calibration, COPC-aligned quality standards, and human-in-the-loop quality review for automated and AI-assisted transactions. The Supervisor ensures consistent scoring practices, promotes continuous improvement, and partners closely with operations leaders and the Insurance Operations Vendor Management team. This role develops QA forms and methodologies, oversees calibration routines across all ECC and Insurance Operations functional areas, and ensures compliance with service standards. The Supervisor supports Insurance Operations back-office reviews, Independent Agent audits, and emerging quality needs within AI-enabled workflows....

Mar 31, 2026
BM
Full time
 
Specialist, Quality Assurance Shop Floor, Cell Therapy
BristolMyers Squibb MA
Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . Position Summary The Quality Assurance Shop Floor team is...

Mar 23, 2026
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