Openkyber
CA, USA
Job Title: QA Analyst (IVR Tester) Location: Walnut Creek, CA & San Francisco, CA (Hybrid) we are seeking a highly skilled Quality Assurance (QA) Analyst who will own the testing lifecycle for MWG's critical telecommunications platforms. This role is central to ensuring the reliability, functionality, and performance of new features and existing systems across multiple business lines. The QA Analyst will establish and maintain testing best practices, manage automated testing tools, and collaborate closely with product management, engineering, and vendor teams to deliver a seamless member and internal user experience. Responsibilities Key Responsibilities: Feature and Functionality QA: Own the end-to-end QA testing process for new features and functionalities within the Telecom team's portfolio, specifically focusing on Emergency Roadside Service (ERS) IVRs such as ERSA and Replicant as well as the Branch IVR (Seamless). Defect Management and Communication: Accurately...
