2 director customer account management jobs found in Springfield

Job Description Senior Principal UX Designer, AI-forward Design Systems Role Overview We're hiring a Principal-level System Designer to operate at the highest level of individual contribution-someone who combines exceptional design craft and taste, deep systems thinking, and an entrepreneurial, experimental approach to AI-enabled products. This role is for a designer who shapes direction, not just deliverables. You'll define how complex, intelligent systems are conceived, prototyped, and evolved-setting standards for quality, coherence, and ambition across products. You thrive in ambiguity, lead through making and thinking, and treat experimentation as a first-class design discipline. What You'll Do Own and evolve foundational systems: design systems, interaction models, AI workflows, and product architectures that scale across teams and products Set a high bar for design craft and taste, influencing visual language, interaction quality, and...

A Senior UX Designer will assist in all aspects of lifecycle management of a product/service, leveraging design thinking and user research to translate ambiguous problems into clear, well-framed design opportunities. You will make informed design decisions, articulating trade-offs between usability, feasibility, and business priorities while ensuring all solutions align with organizational style guidelines. Responsibilities And Duties Monitor all aspects of the product life cycle, including long- and short-term development, while staying apprised of design trends to maintain a competitive position. Define and deliver products and services that meet customer needs by identifying user patterns and friction points to improve the end-to-end user journey. Deliver defined features and functionality by translating insights into actionable design direction and creating high-fidelity prototypes and documentation. Research data and customer behavior by conducting UX research and...