Full time
FedEx Dataworks
Memphis, TN
Lead UX Researcher FedEx Dataworks Role Overview The Lead UX Researcher is responsible for planning, conducting, and communicating user research that informs product strategy and design decisions across the organization. This role partners closely with product designers, product managers, and engineering leaders to ensure user needs and behaviors are understood and represented in the products we build. The Lead UX Researcher sets the standard for research quality, helps establish how research is integrated into product development, and serves as a consistent advocate for the user across cross-functional teams. Responsibilities Plan and conduct research. Lead generative, evaluative, and tactical UX research using the right methods for each question, including interviews, contextual inquiry, usability testing, surveys, and concept evaluation. Translate insight into action. Synthesize research findings into clear, actionable recommendations and...

