32 director service excellence jobs found

Position Summary Ryan Specialty is looking for a Senior UX Designer to join our team. Our UX Design team within the Digital Solutions group shapes user experiences across RT Specialty’s ecosystem of digital products, including internal tools and client‑facing platforms. This position offers a hybrid schedule with three days in the office and two days working from home in our Chicago, IL or Buffalo, NY locations. Skills We are looking for a Senior UX Designer, with “full-stack” skills (UI + UX/IA + UX research) skills – strong UI skills are a must. This role is multi-faceted, requiring you to: Lead design efforts for a product area (e.g. internal workflow tools for policy management, or external quoting platforms) in partnership with a cross-discipline team; flex to support other areas as needed. Identify user needs; concept; plan; and execute pixel-perfect, development-ready deliverables for responsive web touchpoints. Juggle several projects and make decisions...

Agency Information: Kansas Department of Labor The Kansas Department of Labor (KDOL) assists in the prevention of economic insecurity through unemployment insurance and workers compensation, by providing a fair and efficient venue to exercise employer and employee rights, and by helping employers promote a safe work environment for their employees. This facilitates compliance with labor laws while enabling advancement of the economic well-being of the citizens of Kansas. At KDOL, our employees are our most valuable resource. We encourage our employees to grow and advance by participating in job shadowing/training opportunities within KDOL. We value work-life balance and offer flexible schedules and telework opportunities. As a quickly growing agency, we are always looking for passionate, talented and creative people to join our team. If you’re looking for a challenge that will lead you to the next level of your career, you’ve found the right place. Come grow...

Job Description This role combines hands-on asset creation with creative direction, cross-functional partnership, and oversight of external agencies. The ideal candidate brings strong Adobe expertise, excellent organizational skills, and a portfolio demonstrating end-to-end creative execution. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need...

Our Experience Design (XD) Research Operations team is seeking a driven Principal Research Operations Associate to join our team. Our team is undergoing a transformation to elevate our capabilities and mature our practices. Our mission is to champion XD with well managed, unified research operations, by building systems and practices that enable high quality, accessible design and research insights at scale. This role is a blend of strategic planning and hands-on execution, empowering researchers and designers to focus on high impact work. The ideal candidate is an autonomous professional with subject matter expertise in their craft. You will lead strategic initiatives, define project strategy, and drive impactful outcomes for the organization. What you’ll do This person will serve as a core contributor in several areas, including: Process Optimization and Enablement: Define and lead process improvements to increase team efficiency and optimize our practices. You will...

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! We are looking for a Principal UX Researcher to evolve Constant Contact’s research function into an AI-driven insights engine. This role is about more than just leadership; it’s about architecting the organizational capability to produce high-velocity insights for an AI-native, mobile-first world. You will champion a culture where AI-augmented frameworks scale our understanding of small business needs, turning complex...

Role Title : Lead Specialist, UX Designer Description : This role aligns to UX Research Lead. Location: Hoboken (Hybrid) The Role We're looking for a UX Research Lead who brings both exceptional craft and proven experience building research excellence at scale. You will be helping us understand teachers’ and students’ foundational needs as we shape the future of higher education. You'll operate at the intersection of user needs, product development and business strategy, leading high-impact research initiatives that shape product direction and influence organizational decision-making. Design and lead complex mixed-methods studies (ethnographic, longitudinal, usability testing, surveys, quantitative) as well as quick, scrappy evaluative research, synthesizing insights into compelling narratives and actionable recommendations for executive audiences Partner with cross-functional teams to frame research questions that drive strategic decision-making, facilitate...

Role Title : Lead, UX Designer Description : This role aligns to UX Research Lead. Location: Hoboken (Hybrid) The Role We're looking for a UX Research Lead who brings both exceptional craft and proven experience building research excellence at scale. You will be helping us understand teachers’ and students’ foundational needs as we shape the future of higher education. You'll operate at the intersection of user needs, product development and business strategy, leading high-impact research initiatives that shape product direction and influence organizational decision-making. Design and lead complex mixed-methods studies (ethnographic, longitudinal, usability testing, surveys, quantitative) as well as quick, scrappy evaluative research, synthesizing insights into compelling narratives and actionable recommendations for executive audiences Partner with cross-functional teams to frame research questions that drive strategic decision-making, facilitate collaborative...

This role aligns to industry-level titles such as “Lead Visual Designer ” or “Staff Visual Designer” Reports to: Group Visual Design Manager, Design Systems About Pearson Pearson is an ed tech company whose mission is to have a direct relationship with millions of lifelong learners. As the world’s learning company with more than 18,000 employees operating in 70 countries, we provide content, assessment, and digital services to learners, educational institutions, employers, governments and other partners globally. We are committed to helping equip learners with the skills they need to enhance their world of opportunities. We believe that wherever learning flourishes so do people. The Role Pearson is reimagining education for the AI era, and we need an exceptional visual design leader to help shape that transformation. As a Lead Visual Designer on the Design Systems team, you'll serve as the senior design voice establishing the visual foundation for Pearson's unified...

This role aligns to industry-level titles such as “Lead Visual Designer ” or “Staff Visual Designer” Reports to: Group Visual Design Manager, Design Systems About Pearson Pearson is an ed tech company whose mission is to have a direct relationship with millions of lifelong learners. As the world’s learning company with more than 18,000 employees operating in 70 countries, we provide content, assessment, and digital services to learners, educational institutions, employers, governments and other partners globally. We are committed to helping equip learners with the skills they need to enhance their world of opportunities. We believe that wherever learning flourishes so do people. The Role Pearson is reimagining education for the AI era, and we need an exceptional visual design leader to help shape that transformation. As a Lead Visual Designer on the Design Systems team, you'll serve as the senior design voice establishing the visual foundation for Pearson's unified...

Role Title : Advanced Specialist, UX Designer Description : This role aligns to Senior UX Designer Location: Hoboken (Hybrid) The Role We're looking for a UX Advanced Specialist with a strong foundation in user-centered design to shape engaging experiences for our higher education products. You're someone who operates through curiosity, collaboration, and craft excellence, ready to grow your strategic thinking while delivering high-quality designs that support learning outcomes. You'll partner closely with content, product, and engineering teams and be responsible for: Designing end-to-end user experiences across web and mobile platforms, from concept through implementation Creating high-fidelity designs including user flows, interactive prototypes, and detailed specifications that enable smooth engineering handoff Contributing new patterns and components to our design system with consideration for scalability, accessibility, and consistency Planning and conducting...

Role Title : Advanced Specialist, UX Designer Description : This role aligns to Senior UX Designer Location: Hoboken (Hybrid) The Role We're looking for a UX Advanced Specialist with a strong foundation in user-centered design to shape engaging experiences for our higher education products. You're someone who operates through curiosity, collaboration, and craft excellence, ready to grow your strategic thinking while delivering high-quality designs that support learning outcomes. You'll partner closely with content, product, and engineering teams and be responsible for: Designing end-to-end user experiences across web and mobile platforms, from concept through implementation Creating high-fidelity designs including user flows, interactive prototypes, and detailed specifications that enable smooth engineering handoff Contributing new patterns and components to our design system with consideration for scalability, accessibility, and consistency Planning and conducting...

Role Title : Advanced Specialist, UX Designer Description : This role aligns to Senior UX Designer Location: Hoboken (Hybrid) The Role We're looking for a UX Advanced Specialist with a strong foundation in user-centered design to shape engaging experiences for our higher education products. You're someone who operates through curiosity, collaboration, and craft excellence, ready to grow your strategic thinking while delivering high-quality designs that support learning outcomes. You'll partner closely with content, product, and engineering teams and be responsible for: Designing end-to-end user experiences across web and mobile platforms, from concept through implementation Creating high-fidelity designs including user flows, interactive prototypes, and detailed specifications that enable smooth engineering handoff Contributing new patterns and components to our design system with consideration for scalability, accessibility, and consistency Planning and conducting...

Role Title : Advanced Specialist, UX Designer Description : This role aligns to Senior UX Designer Location: Hoboken (Hybrid) The Role We're looking for a UX Advanced Specialist with a strong foundation in user-centered design to shape engaging experiences for our higher education products. You're someone who operates through curiosity, collaboration, and craft excellence, ready to grow your strategic thinking while delivering high-quality designs that support learning outcomes. You'll partner closely with content, product, and engineering teams and be responsible for: Designing end-to-end user experiences across web and mobile platforms, from concept through implementation Creating high-fidelity designs including user flows, interactive prototypes, and detailed specifications that enable smooth engineering handoff Contributing new patterns and components to our design system with consideration for scalability, accessibility, and consistency Planning and conducting...

Role Title : Lead, UX Designer Description : This role aligns to UX Research Lead. Location: Hoboken (Hybrid) The Role We're looking for a UX Research Lead who brings both exceptional craft and proven experience building research excellence at scale. You will be helping us understand teachers’ and students’ foundational needs as we shape the future of higher education. You'll operate at the intersection of user needs, product development and business strategy, leading high-impact research initiatives that shape product direction and influence organizational decision-making. Design and lead complex mixed-methods studies (ethnographic, longitudinal, usability testing, surveys, quantitative) as well as quick, scrappy evaluative research, synthesizing insights into compelling narratives and actionable recommendations for executive audiences Partner with cross-functional teams to frame research questions that drive strategic decision-making, facilitate collaborative...

Role Title : Advanced Specialist, UX Designer Description : This role aligns to Senior UX Designer Location: Hoboken (Hybrid) The Role We're looking for a UX Advanced Specialist with a strong foundation in user-centered design to shape engaging experiences for our higher education products. You're someone who operates through curiosity, collaboration, and craft excellence, ready to grow your strategic thinking while delivering high-quality designs that support learning outcomes. You'll partner closely with content, product, and engineering teams and be responsible for: Designing end-to-end user experiences across web and mobile platforms, from concept through implementation Creating high-fidelity designs including user flows, interactive prototypes, and detailed specifications that enable smooth engineering handoff Contributing new patterns and components to our design system with consideration for scalability, accessibility, and consistency Planning and conducting...

Role Title : Advanced Specialist, UX Designer Description : This role aligns to Senior UX Designer Location: Hoboken (Hybrid) The Role We're looking for a UX Advanced Specialist with a strong foundation in user-centered design to shape engaging experiences for our higher education products. You're someone who operates through curiosity, collaboration, and craft excellence, ready to grow your strategic thinking while delivering high-quality designs that support learning outcomes. You'll partner closely with content, product, and engineering teams and be responsible for: Designing end-to-end user experiences across web and mobile platforms, from concept through implementation Creating high-fidelity designs including user flows, interactive prototypes, and detailed specifications that enable smooth engineering handoff Contributing new patterns and components to our design system with consideration for scalability, accessibility, and consistency Planning and conducting...

Role Title : Advanced Specialist, UX Designer Description : This role aligns to Senior UX Designer Location: Hoboken (Hybrid) The Role We're looking for a UX Advanced Specialist with a strong foundation in user-centered design to shape engaging experiences for our higher education products. You're someone who operates through curiosity, collaboration, and craft excellence, ready to grow your strategic thinking while delivering high-quality designs that support learning outcomes. You'll partner closely with content, product, and engineering teams and be responsible for: Designing end-to-end user experiences across web and mobile platforms, from concept through implementation Creating high-fidelity designs including user flows, interactive prototypes, and detailed specifications that enable smooth engineering handoff Contributing new patterns and components to our design system with consideration for scalability, accessibility, and consistency Planning and conducting...

Role Title : Lead, UX Designer Description : This role aligns to UX Research Lead. Location: Hoboken (Hybrid) The Role We're looking for a UX Research Lead who brings both exceptional craft and proven experience building research excellence at scale. You will be helping us understand teachers’ and students’ foundational needs as we shape the future of higher education. You'll operate at the intersection of user needs, product development and business strategy, leading high-impact research initiatives that shape product direction and influence organizational decision-making. Design and lead complex mixed-methods studies (ethnographic, longitudinal, usability testing, surveys, quantitative) as well as quick, scrappy evaluative research, synthesizing insights into compelling narratives and actionable recommendations for executive audiences Partner with cross-functional teams to frame research questions that drive strategic decision-making, facilitate collaborative...

Role Title : Lead, UX Designer Description : This role aligns to UX Research Lead. Location: Hoboken (Hybrid) The Role We're looking for a UX Research Lead who brings both exceptional craft and proven experience building research excellence at scale. You will be helping us understand teachers’ and students’ foundational needs as we shape the future of higher education. You'll operate at the intersection of user needs, product development and business strategy, leading high-impact research initiatives that shape product direction and influence organizational decision-making. Design and lead complex mixed-methods studies (ethnographic, longitudinal, usability testing, surveys, quantitative) as well as quick, scrappy evaluative research, synthesizing insights into compelling narratives and actionable recommendations for executive audiences Partner with cross-functional teams to frame research questions that drive strategic decision-making, facilitate collaborative...

Job Description Senior Manager, User Experience (UX) Design – Oracle Cloud Infrastructure - Nashville, TN Summary: We are searching for a Sr. Manager, User Experience Design to lead a centralized and high-performing user experience design team that supports a broad set of OCI product areas. Drive design strategy, operational excellence, and cross-organizational alignment to deliver clear, intuitive, and trustworthy cloud experiences at scale. This role requires strong communication and collaboration skills, the ability to coach and develop designers, and the leadership presence to guide partner teams through complex design decisions. Consulting experience is a bonus given the ambiguity and breadth of the work. As a Senior Manager for the OCI Design organization , you will provide end-to-end leadership across multiple surfaces, workflows, and service domains. You’ll partner with product, and engineering teams to define design direction, improve usability, and ensure...

Role Title : Advanced Specialist, UX Designer Description : This role aligns to Senior UX Designer Location: Hoboken (Hybrid) The Role We're looking for a UX Advanced Specialist with a strong foundation in user-centered design to shape engaging experiences for our higher education products. You're someone who operates through curiosity, collaboration, and craft excellence, ready to grow your strategic thinking while delivering high-quality designs that support learning outcomes. You'll partner closely with content, product, and engineering teams and be responsible for: Designing end-to-end user experiences across web and mobile platforms, from concept through implementation Creating high-fidelity designs including user flows, interactive prototypes, and detailed specifications that enable smooth engineering handoff Contributing new patterns and components to our design system with consideration for scalability, accessibility, and consistency Planning and conducting...

Role Title : Lead, UX Designer Description : This role aligns to UX Research Lead. Location: Hoboken (Hybrid) The Role We're looking for a UX Research Lead who brings both exceptional craft and proven experience building research excellence at scale. You will be helping us understand teachers’ and students’ foundational needs as we shape the future of higher education. You'll operate at the intersection of user needs, product development and business strategy, leading high-impact research initiatives that shape product direction and influence organizational decision-making. Design and lead complex mixed-methods studies (ethnographic, longitudinal, usability testing, surveys, quantitative) as well as quick, scrappy evaluative research, synthesizing insights into compelling narratives and actionable recommendations for executive audiences Partner with cross-functional teams to frame research questions that drive strategic decision-making, facilitate collaborative...

Role Title : Advanced Specialist, UX Designer Description : This role aligns to Senior UX Designer Location: Hoboken (Hybrid) The Role We're looking for a UX Advanced Specialist with a strong foundation in user-centered design to shape engaging experiences for our higher education products. You're someone who operates through curiosity, collaboration, and craft excellence, ready to grow your strategic thinking while delivering high-quality designs that support learning outcomes. You'll partner closely with content, product, and engineering teams and be responsible for: Designing end-to-end user experiences across web and mobile platforms, from concept through implementation Creating high-fidelity designs including user flows, interactive prototypes, and detailed specifications that enable smooth engineering handoff Contributing new patterns and components to our design system with consideration for scalability, accessibility, and consistency Planning and conducting...

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green...