38 help desk it support jobs found in Albany

As a seasonal Listing Support Processor , you will be a critical behind-the-scenes force in our real estate operations. You'll meticulously complete tasks associated with Redfin property listings across various markets and coordinate closely with third-party vendors, and Redfin licensed coordinators throughout the day. You won't have direct contact with clients or agents, but your work greatly influences their success. From the time our sellers sign a listing agreement until an offer is accepted, your responsibility is to complete various tasks associated with supporting the launch and maintenance of our listings on the market. An essential part of your success is being organized and highly detail-oriented. You’ll use Redfin online tools to track your work and share information across teams and you have polished written and oral communication. Day-to-Day Responsibilities Proactively support multiple markets throughout the selling process, working closely with licensed...

NY HELP No Agency Education Department, State Title Operations Support Manager 2, Box # PIMS-997/51303 Occupational Category No Preference Salary Grade 662 Bargaining Unit M/C - Managerial/Confidential (Unrepresented) Salary Range From $103870 to $131298 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Office of Performance Improvement and Management Services Office of Facilities and Business Services Office City Albany State NY Zip Code 12234 Duties Description The New York State Education Department's (NYSED) Office of Performance Improvement and Management Services is seeking candidates for an Operations Support Manager 2 position in the Facilities and Business...

Technical Support Analyst Req number: R6911 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary The selected candidate will develop and maintain complex IBM Cognos reports and Oracle PL/SQL queries, support a Loan Application and its interfaces, consult with business users, and must have banking or loan application experience. Job Description We are looking for a Technical Support Analyst for a full-time, fully...

Office Location: Albany, New York Work Schedule: In office Compensation: $19.23 Per Hour We are currently seeking an a motivated, articulate, detail-oriented, conscientious individual who enjoys providing outstanding customer service, and wishes to advance their office skills in a professional environment to join our team as an Office Support Assistant. The Role: You will be part of the Office Support team with varying duties including but not limited to: Scanning Copying Assembling and binding legal documents Sending faxes Posting and sorting mail Delivering court documents Telephone/Reception coverage Inter-office deliveries Skills Needed for Success: Willingness to assist others High attention to detail Required: HS diploma or equivalent One or more years of office experience (preferred) Why Whiteman Osterman & Hanna LLP?: A generous benefit offering package including: Medical Dental 401(k) with company match and...

Company Summary : Pearson Virtual Schools is a leading, fully-accredited provider of high-quality, highly accountable virtual education solutions for students in grades K–12. Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success. Since 2001, the company’s Connections Academy division has delivered individualized learning to students through virtual public schools and a private online academy. In the 2024-25 school year, 41 Connections Academy virtual public schools will operate in 31 states and expect to serve nearly 100,000 students in grades K-12 (some schools do not serve all grades) from across the U.S. The District Partner division meets the needs of schools, school districts, and other institutions looking to develop and enhance their online learning programs. The division overseeing District Partner clients delivers a full range of targeted digital learning solutions to the...

Position Overview The National Account Support Manager reports to the Project Manager, Imaging Service and is responsible for the strategic oversight of service for assigned accounts and overall customer satisfaction. This role includes developing and implementing consistent account management processes across all accounts, focusing on equipment performance, service level attainment, reporting, communication, and meeting structures. The position entails detailed analysis, program creation, and implementation to achieve desired results. The National Account Support Manager will build long-term relationships with the customer's headquarters staff, store management, field service, and product teams. They will ensure quality service delivery that meets service levels and improves equipment uptime while maintaining high customer satisfaction. This role also supports the sales team by identifying and supporting service revenue opportunities within the account. This role will...

Job Description Due to the nature of the clients we are supporting, US Gov Cloud and DoD (Department of Defense) support requirements, US Citizenship is preferred. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation...

The Service Support Representative role is responsible for several areas of administration including application processing, claims processing, working incoming mail and other duties as assigned. Your Impact: Responsible for knowing insurance plan details such as eligibility to complete applications, enrollments or claims accurately. Responsible for meeting contractual department goals by completing daily work given within guidelines set by the insurance carrier or the association and working directly with the sales team or insurance carrier when need be if questions arise. Assist in printing daily batches of issue packets for new business. Assist in getting out-going mail to mailroom daily. Process daily carrier decision files for new business. Assign incoming mail to correct subgroup within the department. Successful Candidates Will Have: High school diploma or general education degree (GED). Minimum of 1 year of related operations...

NY HELP No Agency Attorney General, Office of the Title Legal Support Analyst: Support Medicaid Fraud Investigations (6419) Occupational Category Legal Salary Grade NS Bargaining Unit M/C - Managerial/Confidential (Unrepresented) Salary Range From $60917 to $60917 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Exempt Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8:30 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address The Capitol City Albany State NY Zip Code 12224 Duties Description Criminal Justice DivisionMedicaid Fraud Control Unit - AlbanyLegal Support Analyst Reference No. MFCU ALB LSA_6419Application Deadline is February 13, 2026Entry-Level Opportunity for College GraduatesThe Office of the New York State Attorney General's (OAG) Medicaid Fraud Control Unit (MFCU) is...

Hybrid Job Title: Senior Technical Support Engineer Location: United States Job Type: Full-Time Travel Requirement: ~20% About the Role As a Senior Technical Support Engineer, you will be a key player in supporting our global customer base across a wide range of Qualitrol products, including transformer, GIS, grid, and circuit breaker monitoring systems. You will act as a technical expert, collaborating closely with Engineering and Field Service teams to resolve issues and ensure customer satisfaction. Key Responsibilities Diagnose and troubleshoot technical issues for monitoring devices: Transformer Monitoring : Online DGA (TM1, TM3, TM8), QTMS, QTMS-BM, QPDM Grid Monitoring : IDM+, FL, Informa GIS Monitoring : QPDM Gen3 Circuit Breaker Monitoring : QBCM Provide remote support for installation, commissioning, maintenance, and repairs Troubleshoot communication protocols and support SCADA system...

Duties Description The New York State Education Department’s (NYSED) Office of Performance Improvement and Management Services is seeking candidates for an Operations Support Manager 2 position in the Facilities and Business Services Office. The incumbent of this position will report to the Director of Facilities and Business Services. Duties of this position include, but are not limited to, the following: Assist the Director in coordinating all functions of the office, including management of facilities and capital construction project administration; Support and provide oversight of the Departments health and safety initiatives, facilities operations, lease and space planning, fleet management, security services, office services and print plant operations; Review, research and recommend administrative rules, policies and procedures as they relate to office activities and internal controls; Ensure compliance with regional, state, and industry guidelines and...

Epic Beaker AP Support Analyst (Clinical Application Analyst) Anywhere Type: Contract Category: IT Admin Industry: Healthcare Workplace Type: Remote Reference ID: JN -012026-104894 Date Posted: 01/05/2026 Shortcut: http://careers.eliassen.com/uziSsk Description Recommended Jobs Description: Our client, a leader in the healthcare field, is seeking an Epic Beaker AP Support Analyst to work 20 hours a week to provide specialized support for the Pathology department within their Epic Beaker Anatomic Pathology (AP) module. This role is ideal for an experienced analyst who can work independently, manage priorities, and collaborate effectively with pathology teams to ensure system functionality and meet evolving business needs. 100% Remote USA (Flexible hours- nights/weekends are OK) We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and...

NY HELP No Agency Employee Relations, Office of Title Administrative Assistant (Supervisor of Support Services) Occupational Category Clerical, Secretarial, Office Aide Salary Grade NS Bargaining Unit M/C - Managerial/Confidential (Unrepresented) Salary Range From $67119 to $83286 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Exempt Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8:30 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address Agency Building 2, 8th Floor Empire State Plaza City Albany State NY Zip Code 12223 Duties Description Under the general direction of the Administrative Officer, the Supervisor of Support Services coordinates multiple support services functions for the Office of Employee Relations (OER) and the New York State Labor-Management Committees...

Job Description As a member of the Support organization for Oracle Analytics (OAS, OAC, BDS, AIDP, DFS, DIS, Data Catalog), your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. PLEASE NOTE THE FOLLOWING BEFORE APPLYING: US Citizenship AND shift coverage required (on rotation - some weekends, holidays and weeknights are required). Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 5+ years of proven...

Position Overview The Senior Projects Support Engineer provides highly visible remote technical, applications and system admin support for HCUS customers. Primarily supports TAC and MI Service with the management, execution, and administration of operational, billable, and more in-depth projects and support. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities, and regulatory requirements. Normally receives little instruction on day-to-day work, and general instructions on new assignments. Offers mentorship to new incumbents on technical and product knowledge and department operating procedures. To meet customers' needs, working outside of normal business hours and holidays is required. Company Overview At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to...

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Responsibilities As a Sr. Principal Support Engineer, you will be utilized as the "proactive" technical support, business solution implementation and risk manager to assure the highest level of customer satisfaction. You will create/contribute to automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues....

Date Posted: 2026-01-05 Country: United States of America Location: OTMIH: Michigan Home Offices Remote Location, Remote City, MI, 06032 USA Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a Sr Associate, Service Operations Support who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come. Otis Elevator Company is searching for a highly motivated Service Ops Support team member to oversee coordination of activities for the Service business. The Service Ops Support team member will ensure efficiency, cost containment, and customer satisfaction. What you'll do: Manage field focused tasks supporting field ops managers, supervisors, mechanics allowing them to spend time in the...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Under the general direction of the Administrative Officer, the Supervisor of Support Services coordinates multiple support services functions for the Office of Employee Relations (OER) and the New York State Labor-Management Committees (LMCs). Duties include but are not limited to: • Oversee the receipt, sorting, and distribution of mail and packages.• Ensure timely completion of courier services. • Audit shipping invoices. • Ensure compliance with USPS mailing regulations and guidelines. • Plan and coordinate space planning and office moves.• Coordinate electrical and data network changes, and staff moves.• Act as liaison with OGS, landlord, contractors and vendors.• Conduct or oversee lease negotiations.• Prepare, submit and manage tenant alteration requests.• Coordinate the delivery and installation of office furniture, files, and office equipment.• Monitor inventory levels and approve...

Job Description Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. Responsibilities Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead...

Business Development Representative (BDR) Location: Remote or On-Site Compensation: Base + Commission (calls, meetings, qualified funnel) At Dynapar, we help engineers and OEMs keep critical equipment moving. We're looking for a driven, curious, and energetic Business Development Representative to generate new opportunities, build early-stage relationships, and strengthen our sales funnel. This is a non-field, office-based role focused on outbound engagement and supporting our sales team with qualified meetings and pipeline. What You'll Do Execute high-volume outbound outreach -calls, emails, and social-to generate Sales-Accepted Leads (SALs) and Sales-Qualified Leads (SQLs). Use ZoomInfo and research tools to identify target accounts and the right engineering, operations, or purchasing personas. Quickly understand customer applications and position Dynapar solutions with clarity and confidence. Conduct qualification calls, secure...

Company : Highmark Inc. Job Description : JOB SUMMARY This job is responsible for the overall administration and oversight of sales support activities for the sales office. The individual could perform one or more of the following types of tasks in support of the sales process: new and renewal processing, product implementation, re-enrollment activities, vendor interaction, group set-up or cancellation, running reports, preparing meeting materials, developing proposals and benefit grids, research, problem resolution, and other administrative and account relationship activities. ESSENTIAL RESPONSIBILITIES Effective management of work flow: Ensuring efficient assignment and completion of work product deliverables, including educating external customers on simplified submission processes; identifying and implementing process improvements; prioritizing volume to ensure deadlines are met; preparing and/or reviewing proposals for accuracy and reasonableness...

Job Description Due to the nature of the clients we are supporting, US Gov Cloud and DoD (Department of Defense) support requirements, US Citizenship is preferred. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation...

NY HELP Yes Agency Labor, Department of Title Senior Administrative Analyst/Trainee 1/2 - Albany (NY HELPS) Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $85138 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 1220 Washington Ave, Bldg 12 City Albany State NY Zip Code 12226 Duties Description Standard Duties:- Assist language testers with training and testing of IVR. Troubleshoot issues and update testing reports.- Analyze and troubleshoot Interface testing issues from a technology and business process view. Interfaces are critical to UI...

Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website https://www.us.sumitomo-pharma.com or follow us on LinkedIn. The IRT Manager serves as the business/process owner for Interactive Response Technology systems across SMPA oncology studies. This role leads the gathering of study User Requirements Specification and system configuration, User Acceptance Testing (UAT) and release, vendor governance, change control, and data integration/reconciliation. The manager ensures randomization, treatment assignment, and clinical-supply...