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51 lead retail customer service associate jobs found in Albany

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WI
Part time
 
Retail Supervisor - Inventory
WIS Inventory Solutions Albany, NY, USA
Position Overview: Inventory Supervisors are responsible for the supervision of events, while guiding Inventory Associates and acting as the first point of contact to resolve any event concerns in support of and at the direction of the Area Manager or District Manager. Inventory Supervisors assist and direct other employees with daily tasks and interact with customers to ensure exceptional service. This WIS Team provides Inventory Solutions to a broad array of retail, grocery and specialty customers across the nation. The Inventory Supervisor is responsible for the leading and ongoing training of our Inventory Associates and the supervision of Inventory Events. The Inventory Supervisor is the first point of contact to resolve any event concerns in support of and at the direction of the Area Manager or District Manager and drive operational excellence through maximizing our employee's productivity and growing the team through engagement. Inventory Supervisors assist and...

Jan 07, 2026
WI
Part time
 
Retail Supervisor - Inventory
WIS Inventory Solutions Albany, NY, USA
External Job Description Retail Supervisor - Inventory Starting Wage From: $19.00 - $24.50 Part Time: Ability to work varied, traditional and non-traditional flexible hours. The more you are available, the more you can earn! If you know how to show up, stay disciplined, coach and train for accuracy and consistency, you already have what it takes to excel here. This role is perfect for people who love to train and drive for results. Benefits Of Working With WIS Hiring Now! Career Growth: If you are looking for career and promotion opportunities, you can count on us! Referral bonuses - Get paid $200 for each referral for referring to friends Clear expectations and paid training Employee-paid Health, Vision, Dental, Life & Disability Plans available at competitive group rates 401k plan Opportunities for paid travel and occasional overnight stays Supportive leadership - Join a supportive environment where diversity is celebrated, and...

Jan 07, 2026
Humana
Senior Market Research Professional
Humana Albany, NY, USA
Become a part of our caring community and help us put health first The Senior Associate Insights supports the design, execution, and analysis of market research initiatives to inform business strategies and drive organizational growth. This position collaborates across teams to deliver high-quality, actionable insights on market trends, consumer behavior, and competitive intelligence. Key Responsibilities Develop and implement qualitative and quantitative research projects, including survey design, data collection, and analysis. Collaborate with cross-functional teams to align research efforts with organizational objectives. Create presentations and reports for internal stakeholders, summarizing key insights and recommendations with an emphasis on the implications and next steps. Present engaging, storytelling-driven presentations that translate insights into strategic business recommendations with senior or at times executive audiences....

Jan 24, 2026
Humana
Lead Data Scientist
Humana Albany, NY, USA
Become a part of our caring community and help us put health first Humana is a Fortune 60 market leader in integrated healthcare whose dream is to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana starts from within and is committed to providing progressive benefits that advance the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive. Against that backdrop Humana is building a best-in-class Enterprise Marketing organization to drive profitable membership growth across diverse business lines. Marketing Analytics is a part of Humana's Consumer Data, Insights, and Analytics department within Enterprise Marketing, supporting marketing initiatives...

Jan 24, 2026
In
Full time
 
Environmental Department Manager
Intertek Albany, NY, USA
Job Description Environmental Department Manager– Latham/Albany, New York Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking an Environmental Department Manager to join our Environmental team in Latham/Albany , New York. This is a fantastic opportunity to grow a versatile career in environmental consulting. Intertek's Building and Construction division is a suite of Intertek brands that are industry leaders across multiple architecture, engineering and construction disciplines, developing the most innovative product and project solutions. Intertek's project-related assurance, testing, inspection and consulting services are the risk management and quality assurance partner you need to ensure the reliability, safety and performance of your new developments, existing assets and facilities. Professional Service Industries, Inc. (Intertek-PSI) is a leading US based provider of...

Jan 23, 2026
In
Full time
 
Environmental Department Manager
Intertek Albany, NY, USA
Environmental Department Manager– Latham/Albany, New York Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking an Environmental Department Manager to join our Environmental team in Latham/Albany , New York. This is a fantastic opportunity to grow a versatile career in environmental consulting. Intertek's Building and Construction division is a suite of Intertek brands that are industry leaders across multiple architecture, engineering and construction disciplines, developing the most innovative product and project solutions. Intertek's project-related assurance, testing, inspection and consulting services are the risk management and quality assurance partner you need to ensure the reliability, safety and performance of your new developments, existing assets and facilities. Professional Service Industries, Inc. (Intertek-PSI) is a leading US based provider of construction assurance,...

Jan 23, 2026
HM
Part time
 
H&M Sales Advisor - Colonie Center
H&M Group Albany, NY, USA
Job Description About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service Willingness to engage...

Jan 22, 2026
Computer Aid, Inc.
Service Desk Analyst
Computer Aid, Inc. Albany, NY, USA
Service Desk Analyst Req number: R6876 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Bilingual Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Bilingual Service Desk Analyst to provide Level 1 bilingual...

Jan 20, 2026
Or
Oracle Health Engagement Management Consulting Practice Director
Oracle Albany, NY, USA
Job Description Oracle Health has an exciting opportunity for an Engagement Management Consulting Practice Director to join our team! This position is responsible for leading a practice engagement management team to include program managers, project managers, Oracle Health integration architects and partner implementation responsibilities. Description As an Engagement Management Practice Director leader, you will be responsible for business operations, revenue attainment, customer critical issues, and ensuring teams are delivering to standard best practices across engagement management for Oracle Health implementations. These teams are accountable for projects across a customer's roadmap. This encapsulates customer satisfaction, project leadership, resource planning, financial and risk management as well as project issues. Career Level - M4 Responsibilities Responsibilities include: Accountable for operational/financial metrics Supporting close...

Jan 20, 2026
Humana
Lead, MarTech Capabilities - Next Best Action Engine
Humana Albany, NY, USA
Become a part of our caring community and help us put health first Become a part of our caring community Humana is advancing its enterprise personalization strategy to deliver timely, relevant, and empathetic experiences across the member journey. As the Lead Product Manager for NBA Decisioning, within the Marketing Organization you will own the strategy, design, and governance of our Next Best Action capability-enabling real-time decisioning across channels, lines of business, and customer touchpoints to deliver key marketing objectives. Success in this role means transforming NBA into a mature technical capability that delivers measurable impact across Humana's member experience. You'll lead adoption across teams and channels, define how decisioning logic is structured to enable personalized, real-time decisioning that improves engagement, conversion, and health outcomes. Your work will enable scalable integration with enterprise platforms and data sources and provide...

Jan 20, 2026
FC
Client Success Manager - Key
FranklinCovey Albany, NY, USA
"We enable greatness in people and organizations everywhere. " FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100 , Fortune 500 , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our...

Jan 20, 2026
Humana
Lead Software Engineer - Next Best Action
Humana Albany, NY, USA
Become a part of our caring community and help us put health first We are seeking an accomplished Lead Software Engineer or Architect to design, develop, and own a high-performance, real-time decision engine. This stateless, deterministic platform delivers rapid, transparent, and reproducible recommendations across digital and assisted channels. The engine evaluates contextual inputs, applies versioned business rules, incorporates model scores, and generates ranked, explainable decision responses, while execution and state management are handled by downstream systems. This opportunity is ideal for candidates passionate about low-latency Java services, robust API design, and building highly auditable systems. Key Responsibilities System Ownership and Architecture Design, implement, and maintain a stateless, side-effect-free decision service in Java (Kotlin also considered), following a well-defined processing pipeline: Context ? Rules ? Deterministic Scoring ?...

Jan 19, 2026
Humana
Senior Associate, CenterWell Digital Marketing
Humana Albany, NY, USA
Become a part of our caring community and help us put health first Job Title: CenterWell Senior Associate, Digital Department: CenterWell Digital Marketing Location: Remote Reporting To: Associate Director, CenterWell Digital Marketing Become a part of our caring community and help us put health first. At CenterWell, we're transforming healthcare by delivering integrated, personalized experiences that put patients at the center of care. As a leading provider of senior-focused primary care, home health services, and pharmacy solutions-including specialty, mail order, and retail, we're committed to whole-person wellness: physical, emotional, and social. We're seeking a strategic digital marketing associate to help elevate CenterWell's digital presence and connect more seniors with personalized care. As Senior Associate, Digital you'll own and execute digital strategies across key owned channels-website, email, SMS, and organic social-to drive awareness, engagement,...

Jan 19, 2026
Computer Aid, Inc.
Bilingual (French/English) Service Desk Analyst
Computer Aid, Inc. Albany, NY, USA
Bilingual (French/English) Service Desk Analyst Req number: R6935 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Bilingual Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Bilingual Service Desk Analyst to...

Jan 19, 2026
Humana
Lead Technical Product Owner - Next Best Action (NBA) Platform
Humana Albany, NY, USA
Become a part of our caring community and help us put health first We are building an innovative Next Best Action (NBA) platform designed to power personalized engagement, gamified incentives, and advanced agentic AI decision-making across the enterprise. As Lead Technical Product Manager (PM-T), you will shape the product vision, define the roadmap, and oversee delivery of the NBA platform. Your responsibilities include integrating data, predictive models, and APIs to enable real-time decisioning, rewards, and AI-driven experiences throughout digital and service channels. You will work in close partnership with engineering, data science, AI, and business teams to develop solutions that drive improvements in Star Ratings, expedite HEDIS gap closure, and enhance CAHPS satisfaction scores. Key Responsibilities Product Vision & Strategy Define and drive the NBA platform strategy to deliver data-driven personalization and intelligent engagement for all...

Jan 18, 2026
Humana
Lead Automation Engineer -Next Best Action (NBA) Platform
Humana Albany, NY, USA
Become a part of our caring community and help us put health first We are seeking a Lead Automation Engineer to establish and guide a sophisticated quality and test automation function for a large-scale, real-time decisioning platform. This platform delivers personalized recommendations and actions across digital, call-center, and marketing channels through a combination of stateful logic, business rules, and machine learning. This position extends beyond conventional test automation. You will spearhead the adoption of AI-driven and agentic automation methods to validate intricate decision logic, broaden coverage for edge cases, and enhance system confidence where accuracy, explainability, and reliability are essential. Key Responsibilities Automation Strategy & Architecture Develop and own the comprehensive automation strategy for a distributed, real-time decisioning platform, including: API and service-level validation Stateful workflow and...

Jan 18, 2026
Humana
Lead Machine Learning Engineer - Next Best Action (NBA) Platform
Humana Albany, NY, USA
Become a part of our caring community and help us put health first We are seeking a Lead Machine Learning Engineer to architect, develop, and manage machine learning systems that enable real-time, personalized decision-making across digital and assisted channels. These platforms leverage predictive modeling, optimization algorithms, and contextual data to identify the most relevant next action for each individual-at scale, with minimal latency, and with a strong emphasis on reliability and explainability. This position centers on production machine learning engineering. You will lead the creation of ML pipelines, online inference services, and decision-time scoring logic, utilizing AI-assisted and agentic solutions to enhance development velocity, model quality, and operational effectiveness. Key Responsibilities ML System Design & Architecture Design and manage end-to-end machine learning systems, including: Feature engineering and reuse strategies...

Jan 18, 2026
FC
Account Executive - SMB
FranklinCovey Albany, NY, USA
"We enable greatness in people and organizations everywhere. " FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100 , Fortune 500 , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our...

Jan 17, 2026
EY
Full time
 
Supervising Associate - Energy Marketing (Oil & Gas and Chemicals; Power & Utilities)
EY Albany, NY, USA
Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Supervising Associate — Energy Marketing (Oil & Gas and Chemicals; Power & Utilities) The opportunity Join the Industrials & Energy (I&E) BMC team to help position our brand and solutions across Oil & Gas & Chemicals (O&G&C) and Power & Utilities (P&U). You will bring account-based marketing (ABM) expertise and a scrappy, “do more with less” approach to plan and execute large-scale activations and orchestrate multi-channel strategies that deepen relationships with priority buyers and accelerate pipeline influence. Your work will align to sector narratives – e.g., improving profitability across the molecular value chain in O&G&C and supporting utilities in meeting...

Jan 17, 2026
FC
Mid-Market Account Executive
FranklinCovey Albany, NY, USA
"We enable greatness in people and organizations everywhere. " FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100 , Fortune 500 , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our...

Jan 17, 2026
NY
Information Technology Architect 2 (Network)
New York State Department of Civil Service Albany, NY, USA
NY HELP No Agency Information Technology Services, Office of Title Information Technology Architect 2 (Network) Occupational Category I.T. Engineering, Sciences Salary Grade 27 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $106898 to $131665 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Pending Non-Competitive Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address NYS Office of Information Technology Services Swan Street Building, Core 4 City Albany State NY Zip Code 12220 Duties Description Under the direction of the Manager Information Technology Services 2, SG-29 (Director of Enterprise Architecture), the incumbent will be a member of the Department of Labor (DOL) Dedicated Enterprise...

Jan 17, 2026
Humana
Strategy Execution/Advancement Principal
Humana Albany, NY, USA
Become a part of our caring community and help us put health first Come join our IT Strategy team! We design and activate strategies to address healthcare opportunities and challenges with technology-enabled solutions. As a Principal in our team, you'll enable Humana leaders as they leverage modern technology to deliver health care and insurance for patients and members. Our team operates at the evolving and mission-driven intersection of strategy, technology, and healthcare. This role offers you the chance to help lead and grow as we transform the technology of healthcare. Primary responsibilities Create a clear strategy for IT, and harmonize that IT strategy with enterprise and business strategy in a dynamic, fast-paced environment Deliver executive-level presentations that frame data-based challenges, opportunities, and the strategic roadmaps to deliver outcomes Activate IT strategies by engaging business and tech leaders, handing off execution to...

Jan 17, 2026
Humana
Senior Organizational Effectiveness Professional
Humana Albany, NY, USA
Become a part of our caring community and help us put health first With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. IFG is a subsidiary of Humana The Senior Organization Effectiveness Professional optimizes the effectiveness of a company, business unit, or team. Analyze the internal structure of the organization and create strategies to maximize employee work output and effectively utilize employee skills. The Senior Organization Effectiveness Professional work assignments involve moderately complex to complex...

Jan 16, 2026
Humana
Senior Learning Design Professional
Humana Albany, NY, USA
Become a part of our caring community and help us put health first With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. IFG is a subsidiary of Humana The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable...

Jan 16, 2026
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