2 automotive service advisor jobs found in Albany, NY

Job Description The Role The Technical Assistance Center (TAC) exists to support dealers with diagnostic and repair guidance so we can achieve our goal of fixing it right the first time and delivering a positive customer experience. TAC also plays a critical role in ensuring that business intelligence generated through case activity is shared with Engineering and Quality, so product issues are identified, communicated, and addressed. The TAC Escalation Team (E-Team) Consultant provides live and remote support to other TAC Consultants and GM dealer personnel to assist with vehicle diagnosis and takes direct ownership of complex or difficult cases. This role determines when to engage a Field Service Engineer (FSE) based on vehicle issues, predefined escalation criteria, and requests from field personnel. In addition, E-Team members are responsible for identifying, creating, and sharing product issues and resolutions, including service information feedback, preliminary...

The Acxiom Salesforce Practice?is a?Salesforce Summit Partner?dedicated to designing, delivering, and optimizing Salesforce multi-cloud solutions that transform how our clients do business. As a team, we are united by a passion for innovation, collaboration, customer success, and measurable revenue growth. The Acxiom Salesforce Practice is seeking an? Advisory Solutions Director to join our remote North American-based Sales Team. This strategic role focuses on generating new logo business to expand Acxiom's client base in the? Manufacturing, Automotive and Energy industries through consultative selling. You will engage with organizations across?the Manufacturing, Automotive and Energy industries, helping them drive innovation, customer engagement, and data-driven growth using Salesforce technology. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Drive strategic growth withinthe?Manufacturing, Automotive and Energyverticals?by positioningrelated multi-cloud...