91 customer care associate jobs found in Albany

The duties that the incumbent of the vacancy will be expected to perform. Duties Description These Medical Assistance Specialist 1 (MAS 1) incumbents will work within the DEMI Bureau of System Quality Assurance. The Bureau conducts quality assurance and audit reviews of the NYSOH Marketplace performance relating to program eligibility determinations, enrollment functionality and notice generation. The incumbents will be reviewing accounts to ensure that eligibility was determined correctly for Medicaid, Child Health Plus and Qualified Health Plans, including APTC, and if related enrollment functionality is correct; and ensuring systems are operated in a manner consistent with federal and state statute and regulations. Specific duties may include, but not be limited to: •Conduct quality assurance (QA) reviews of the NYSOH Marketplace performance relating to program eligibility determinations, enrollment functionality and notice generation/consumer messaging.•Initiate and complete...

Description Duties Description These Medical Assistance Specialist 1 (MAS 1) incumbents will work within the DEMI Bureau of System Quality Assurance. The Bureau conducts quality assurance and audit reviews of the NYSOH Marketplace performance relating to program eligibility determinations, enrollment functionality and notice generation. The incumbents will be reviewing accounts to ensure that eligibility was determined correctly for Medicaid, Child Health Plus and Qualified Health Plans, including APTC, and if related enrollment functionality is correct; and ensuring systems are operated in a manner consistent with federal and state statute and regulations. Specific Duties May Include, But Not Be Limited To Conduct quality assurance (QA) reviews of the NYSOH Marketplace performance relating to program eligibility determinations, enrollment functionality and notice generation/consumer messaging. Initiate and complete tasks necessary to produce and implement...

Become a part of our caring community and help us put health first "With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does." The Agent Support Representative provides timely and effective sales support to Humana's selling agents. The Agent Support Representative will handle a high volume of inbound and possible outbound phone calls to assist insurance agents with pre-enrollment inquiries including the following: agent compliance (contracting, licensing, and certification), pre-enrollment inquiries, and agent commissions....

Become a part of our caring community and help us put health first With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. Humana's MarketPoint organization is seeking a Call Quality Professional 2 to join the Quality Control team working remote anywhere in the US. This position oversees the Call Quality process which includes call monitoring, call investigations, cross-functional collaboration (Compliance, Operations, RCC), and engaging associates and leadership by providing feedback and insights to achieve and improve...

NY HELP Yes Agency Health, Department of Title Health Program Administrator/Trainee 1/Trainee 2 (NY HELPS) - Multiple Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $85138 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address Office of Health Insurance Programs/Division of Finance and Rate Setting/Bureau of Staffing Operations and Support/Employee Support Unit One Commerce Plaza, 99 Washington Avenue City Albany State NY Zip Code 12210 Duties Description One position will serve as an OHIP Recruitment Liaison to the Department's Human...

NY HELP Yes Agency Education Department, State Title Information Technology Specialist 3 (Programming) (NY HELPS), Box PIMS-1061/51795 Occupational Category I.T. Engineering, Sciences Salary Grade 23 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $86681 to $109650 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Office of Performance Improvement and Management Services Information Technology Services Office City Albany State NY Zip Code 12234 Duties Description The New York State Education Department's Office of Information Technology Services is seeking applicants for the position of Information Technology Specialist 3...

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY has curated a dynamic ecosystem of Alliance and Ecosystem relationships which creates new forms of customer value to help our clients rapidly and digitally transform. Our ecosystem consists of more than 100 relationships which allow us to provide a wide range of collaborative opportunities and solutions to our clients. We help them tap into the latest technologies to achieve transformational outcomes and be more agile, innovative, resilient and better equipped to respond to disruptive change. The opportunity As EY continues to grow our Alliances, we need a US-based Alliance Relationship Partner Program Associate Director (ARD) who can work with SAP to manage the SAP partner programs - including relationship collaboration and governance,...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description The New York State Education Department’s Office of Information Technology Services is seeking applicants for the position of Information Technology Specialist 3 (Programming) position within the newly formed Cloud Operations unit on the Database Team. This position will be supporting and optimizing NYSED’s Microsoft Azure environment. The ideal candidate will demonstrate a high level of integrity, strong customer service skills, and the ability to perform technical work on complex projects. Duties of this position include, but are not limited to, the following: • Monitor, maintain, and support the Microsoft Azure cloud environment;• Design, implement, and manage Azure infrastructure to support enterprise applications and services;• Use Infrastructure as Code (IaC) tools such as Bicep, Terraform, and ARM templates for scalable, repeatable deployments;• Monitor system performance,...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description One position will serve as an OHIP Recruitment Liaison to the Department’s Human Resource Management Group (HRMG), assisting with the development of policy, strategy, and goals as it relates to personnel and other human resource related topics. Duties will include, but are not limited to: Managing recruitments in HRMG's Request to Fill Tracking System from initiation to completion, maintaining Standard Operating Procedures, including recruitment guidance, checklists, and documents, monitoring and tracking progress while interviews are being conducted, coding eligible lists based on candidate declinations, managing candidate nominations to obtain approval to offer employment, written and verbal communication with Division hiring managers and eligible candidates, maintaining Personnel databases and organizational charts, tracking and reporting recruitment progress, and special Human Resource...

Work From Home - Customer Service Coordinator - High Value Specialty Servicing Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes ( excluding CA ) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (Wilmington, DE) 68521 (Lincoln, NE) 56301 (St. Cloud, MN) More Than Just a Bank, More Than Just a Career Your Voice is our voice. We'll champion you. The best people listen and then say, "How can I help?" That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good, with compassion and real solutions. Money can be...

NY HELP Yes Agency Mental Health, Office of Title Senior Budgeting Analyst/Budgeting Analyst Trainee (NY HELPS); Central Office Occupational Category Financial, Accounting, Auditing Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $66951 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address NYS Office of Mental Health 44 Holland Avenue City Albany State NY Zip Code 12229 Duties Description The Office of Financial Management, Division of State Operations Financial Management, Bureau of State Budget Services is recruiting to fill a Senior Budgeting Analyst/Budgeting Analyst Trainee, position. The incumbent...

About the Role: Grade Level (for internal use): 10 The Role: Content Marketing and Social Media Manager - Mobility The Team: We are seeking a Content Marketing and Social Media Manager to join our growing marketing team and take ownership of Mobility’s campaign content, including thought leadership, organic and paid social. This role is hands-on, with an immediate focus on supporting content development for our new website and by producing clear, on-brand copy for digital experiences. Over time, the position will grow to include being the lead author for our North America sales solutions thought leadership – showcasing our expertise while driving lead generation. The right candidate will be capable of owning the content process from end-to-end: Developing new ideas (whitepapers, eBooks, articles, social media), interviewing subject matter experts and gathering data, drafting the content, spearheading stakeholder review and publication, and supporting effective digital...

Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Supervising Associate — Energy Marketing (Oil & Gas and Chemicals; Power & Utilities) The opportunity Join the Industrials & Energy (I&E) BMC team to help position our brand and solutions across Oil & Gas & Chemicals (O&G&C) and Power & Utilities (P&U). You will bring account-based marketing (ABM) expertise and a scrappy, “do more with less” approach to plan and execute large-scale activations and orchestrate multi-channel strategies that deepen relationships with priority buyers and accelerate pipeline influence. Your work will align to sector narratives – e.g., improving profitability across the molecular value chain in O&G&C and supporting utilities in meeting...

NY HELP Yes Agency Health, Department of Title Call Center Quality Assurance Specialist 1 (NY HELPS) - 79990 Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County New York Street Address Division of Eligibility and Marketplace Integration/ Bureau of Quality Management and Change Control Corporate Woods 22 City Albany State NY Zip Code 12211 Duties Description Responsibilities: This Call Center Quality Assurance Specialist 1 within the Division of Eligibility and Marketplace Integration, Bureau of Quality Management will...

With UMB Commercial loans; the Commercial Loan Document Processor II associates focus their work toward creating commercial loan documents, assisted by Commercial Loan Coordinators and Loan Officers with preparation for commercial loans. These associates are the determining factors on gaining and compiling vital information to ensure that teammates and internal partners have everything they need to move forward with a loan. Commercial loans are one of the main forms of UMB's revenue and are vital to the business. The Commercial Loan Document Processor II role takes on loans of all sizes and avenues. These associates are solution-based problem solvers who aid our lenders and internal partners to ensure we are providing the unparalleled customer experience to customers and clients who are acquiring our loans. The fast-paced environment with unpredictable scenarios keeps our associates flexible and adaptable to changes to meet our overall business needs. Our Commercial Loan...

Sr. Commercial Relationship Specialist-Production AG At UMB Bank, the Sr. Commercial Relationship Specialist role provides a highly skilled level of support to Relationship Managers and Clients within Commercial Banking while maintaining and supporting the development of relationships with customers and internal partners. How you will spend your time: Assist Relationship Manager(s) by performing daily support activities related to client relationships and keep respective Relationship Manager informed when appropriate Act as point of contact for Commercial Banking clients for all servicing requests related to client relationship Manage post-closing requirements such as exception citing's, collateral perfections, covenant items, etc. Work closely with Treasury Management team to successfully onboard new Deposit Account and Treasury Services for clients as well as provide guidance to clients to the appropriate resource for servicing and assistance...

The Commercial Relationship Specialist role provides a highly skilled level of support to Relationship Managers and Clients within Commercial Banking while maintaining and supporting the development of relationships with customers and internal partners. Primary Responsibilities Assist Relationship Manager(s) by performing daily support activities related to client relationships and keep respective Relationship Manager informed when appropriate Act as point of contact for Commercial Banking clients for all servicing requests related to client relationship Manage post-closing requirements such as exception citing's, collateral perfections, covenant items, etc. Work closely with Treasury Management team to successfully onboard new Deposit Account and Treasury Services for clients as well as provide guidance to clients to the appropriate resource for servicing and assistance Maintain client records for both loan and deposit accounts Provide professional and courteous customer...

Job Description This position requires onsite work in either Kansas City, MO, Orlando, Fl or Nashville, TN As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. U.S. citizenship required due to client contracts and must be based on U.S. soil. Must be able to obtain the appropriate government security clearance applicable to your position. Responsibilities As an Associate Support Engineer, you will be the...

Senior Software Engineer III Anywhere Type: Contract Category: Development Industry: Financial Services Workplace Type: Remote Reference ID: JN -022026-105669 Date Posted: 02/25/2026 Shortcut: http://careers.eliassen.com/VGerzp Description Recommended Jobs Description: Remote The organization seeks a Senior Software Engineer to implement features and enable capabilities within an agile squad. The role focuses on mainframe technologies, application development, testing, and migrations while adhering to engineering standards and risk practices. The engineer will contribute to continuous improvement, collaborate in communities of practice, and support issue resolution to improve customer outcomes. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching,...

Job Description Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc. Responsibilities As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. Suggest and justify product directions within approved directions. Define responsibilities for new projects and specifies, designs and develops software according to those specifications. Provide consultative software guidance and strategic direction associated with the developing, designing and debugging of software applications or operating systems. Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $184,400 to $394,600 per annum. May...

NY HELP No Agency Education Department, State Title Data Analyst 2, Box PIMS-1068/04335 Occupational Category No Preference Salary Grade 23 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $86681 to $109650 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address New York State Education Department Office of Information and Reporting Services City Albany State NY Zip Code 12234 Duties Description The New York State Education Department's (NYSED) Office of Education Policy is seeking candidates for a Data Analyst 2 position in the Office of Information and Reporting Services (IRS). Reporting to the Unit Manager or Data...

The Red Hat Financial Services Consulting team is looking for a Senior Consultant specializing in Ansible Automation Platform (AAP) to join us. In this role, you'll drive the adoption of Red Hat's automation solutions at key accounts. You'll engage both remotely and on-site to build trust with engineering, operations, and development teams by aligning their requirements with the real-world capabilities of our technologies. This role requires in-depth hands-on experience with Ansible by Red Hat and a strong familiarity with tools such as Chef, Puppet, Salt, and other configuration management platforms. A solid grasp of modern DevOps practices and tooling is expected. This is a remote position with occasional travel to customer sites and can be based anywhere in the U.S. or Canada, ideally within proximity to a major airport. Candidates must reside in a state or province where Red Hat is registered to do business. Primary Responsibilities Lead the design and...

NY HELP No Agency Higher Education Services Corporation Title Project Assistant - Lead Business Analyst Occupational Category I.T. Engineering, Sciences Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $106898 to $131665 Annually Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 99 Washington Ave City Albany State NY Zip Code 12210 Duties Description The New York State Higher Education Services Corporation (HESC) is the state's student financial aid agency, responsible for centrally administering New York's major college aid programs. It oversees grants, scholarships, loan-forgiveness programs, and related services -...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Oracle. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Description Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for leading enterprises worldwide. Our cloud offers hyper-scale, multi-tenant services deployed across more than 50 regions globally. OCI continues to expand beyond traditional public cloud boundaries to support dedicated, hybrid, and multi-cloud solutions, edge computing, and more. Why Join? At OCI, you’ll be part of a fast-growing cloud platform. You’ll work on systems that operate at a...