18 customer service clerk jobs found in Albany

The Policy Service Processor answers payroll questions and resolves problems initiated by insureds via telephone and mail. Most questions concern payroll changes and billing which may require research or referral to resolve. Your Impact: Verifies eligibility for payroll deduction program. Administers payroll deduction billing for assigned clients and products in accordance with company policy and procedure on a computerized system. Audits client reports to identify payroll deduction discrepancies, e.g., missing deductions or changes in deduction amount; researches and resolves discrepancies. Makes outbound calls to non-pay customers, researches, and makes informed decision whether to reinstate or make cancellations. Follow up on terminated accounts and generate refunds as needed. Performs related clerical and clerk duties as required; applying money, evaluating problems, applying credit card payments. Opens and prepares mail for scanning. Works directly with...

NY HELP Yes Agency General Services, Office of Title Business Services Center Representative 1 - VID 204968 Occupational Category Other Professional Careers Salary Grade 11 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $47695 to $58447 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 1220 Washington Avenue City Albany State NY Zip Code 12226 Duties Description The incumbent of this position will work primarily in one of the Business Services Center Finance or Human service lines. All service lines operate in a customer service-oriented environment using continuous improvement tools. Duties typical of this position include,...

37.5 Hours Per Week. This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.NY HELPS Minimum Qualifications:60 or more college semester credit hours and one year of full-time work experience in customer service; or a high school diploma or GED and two years of full-time work experience, one year of which must be in customer service.*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.Examples of Non-Qualifying Experience include...

NY HELP Yes Agency Labor, Department of Title Senior Employment Security Clerk- Albany (NY HELPS) Occupational Category Clerical, Secretarial, Office Aide Salary Grade 09 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $42641 to $52413 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 1220 Washington Avenue Building 12 City Albany State NY Zip Code 12226 Duties Description As a Senior Employment Security Clerk assigned to DOL's Customer Contact Center, you would answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs....

NY HELP Yes Agency Environmental Conservation, Department of Title Administrative Assistant 1 / Trainee 1 / 2 - NY HELPS (2 Postions) Occupational Category Clerical, Secretarial, Office Aide Salary Grade NS Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $40391 to $58447 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8:30 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 625 Broadway City Albany State NY Zip Code 12233 Duties Description These positions are in the Division of Environmental Remediation (DER) Central Office. Each Administrative Assistant 1 will be responsible for executing distinct administrative services for the Division. Incumbents must demonstrate the ability to...

Description Duties Description As a Senior Employment Security Clerk assigned to DOL's Customer Contact Center, you would answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs. You would log inquiries and keep track of their status in order to ensure timely response and customer satisfaction. You would work under the pressure of continuous public contact; you would conduct interviews with customers to obtain details of the information they are seeking. You would have verbal and written communication with other Department staff in order to resolve customers inquiries. You would be expected to provide high quality customer service. You would also use computer terminals for input and retrieval of information. Qualifications Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS)....

The duties that the incumbent of the vacancy will be expected to perform. Duties Description As a Senior Employment Security Clerk assigned to DOL's Customer Contact Center, you would answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs. You would log inquiries and keep track of their status in order to ensure timely response and customer satisfaction. You would work under the pressure of continuous public contact; you would conduct interviews with customers to obtain details of the information they are seeking. You would have verbal and written communication with other Department staff in order to resolve customers inquiries. You would be expected to provide high quality customer service. You would also use computer terminals for input and retrieval of information. The minimum qualifications required for this vacancy. Minimum Qualifications This title is...

NY HELP No Agency Labor, Department of Title Senior Employment Security Clerk (Hourly) - Albany CDTCC Occupational Category Clerical, Secretarial, Office Aide Salary Grade 09 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $20.42 to $20.42 Hourly Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 1220 Washington Avenue City Albany State NY Zip Code 12226 Duties Description As a Senior Employment Security Clerk assigned to DOL's Unemployment Insurance Division's Capital District TCC, you will be responsible for the following;· Accept and process both original and continued claims for Unemployment Insurance. · Conduct telephone interviews with...

37.5 hours per weekMINIMUM QUALIFICATIONS:60 or more college semester credit hours and one year of full-time work experience in customer service; or a high school diploma or GED and two years of full-time work experience, one year of which must be in customer service.*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.Examples of Non-Qualifying Experience include receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.Note: It is essential that you describe your qualifying education and/or experience as completely as possible on your application; your application...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description As a Senior Employment Security Clerk assigned to DOL's Unemployment Insurance Division's Capital District TCC, you will be responsible for the following;· Accept and process both original and continued claims for Unemployment Insurance. · Conduct telephone interviews with claimants in order to obtain detailed information quickly and efficiently to identify issues related to entitlement and eligibility for benefits as well as instructing claimants on the requirements and methods of certifying for benefits.· Determine the need for further fact-finding and place claims on hold pending further investigation· Work a variety of reports · Provide excellent customer service and decrease flow-out The minimum qualifications required for this vacancy. Minimum Qualifications 60 or more college semester credit hours and one year of full-time work experience in customer service; or a high school...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description This is a Senior Attorney/Assistant Counsel position in DMV’s Counsel’s Office. This position involves performing a wide variety of tasks, including assisting the Attorney General’s Office in litigation involving DMV in both State and federal courts; defending the agency in discrimination cases; appearing on behalf of DMV in various proceedings and hearings, drafting and interpreting legislation and regulations; assisting in procurements; drafting and reviewing contracts, MOUs, IFBs and RFPs; researching legal issues and providing legal analysis; and advising agency business units on legal matters. The Senior Attorney/Assistant Counsel will respond to correspondence and inquiries from a variety of sources including courts, attorneys, law enforcement, regulated businesses and customers. The position requires serving on agency project teams, including agency teams involving the interpretation...

Job Description This position reports to the Assistant Director of Facilities Operations and Services, reviews and estimates work requests for Facilities and University clients by identifying labor, materials, and time requirements, as well as studying proposals, blueprints, specifications, and related documents. The role is essential in processing and estimating a wide range of over 30,000 work requests submitted annually. The Assistant Preventative Maintenance Manager will be responsible for maintaining, developing, and implementing the preventative maintenance program. The position serves as a liaison between Facilities Management and the University community. Primary Responsibilities Manages the Computerized Maintenance Management System, AiM, by processing Ready Requests, and creating work orders. Review and estimate work requests for Facilities and University clients and identify labor, material, and time requirements by studying proposals, blueprints,...

Job Description Vacancy #: WF250106 Apply by: December 30, 2025 Title: Administrative Assistant 1; Trainee 1 & 2 (NY HELPS) Location: Educational Opportunity Program Salary: $47,695 Grade: CSEA SG-11 Hours: Options Below: Academic Year 8:30am-4:30pm (Summers 8:00am-4:00pm) ½ hour lunch AY; ½ hour lunch Summer Academic Year 9:00am-5:00pm (Summers 8:00am-4:00pm) ½ hour lunch AY; ½ hour lunch Summer Duration: Contingent Permanent Requirements This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status,...

NY HELP Yes Agency University at Albany Title Administrative Assistant 1; Trainee 1 & 2 (NY HELPS) Occupational Category Clerical, Secretarial, Office Aide Salary Grade 11 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $47695 to $58447 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Other (see below) "Other" Explanation Academic Year 8:30am-4:30pm (Summers 8:00am-4:00pm) ½ hour lunch AY; ½ hour lunch Summer Academic Year 9:00am-5:00pm (Summers 8:00am-4:00pm) ½ hour lunch AY; ½ hour lunch Summer Hours Per Week 37.5 Workday From 8:30 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address University at Albany (Educational Opportunity Program) 1400 Washington Ave City Albany State NY Zip Code 12222 Duties Description...

Duties Description This is a Senior Attorney/Assistant Counsel position in DMV’sCounsel’s Office. This position involves performing a wide varietyof tasks, including assisting the Attorney General’s Office inlitigation involving DMV in both State and federal courts;defending the agency in discrimination cases; appearing onbehalf of DMV in various proceedings and hearings, drafting andinterpreting legislation and regulations; assisting inprocurements; drafting and reviewing contracts, MOUs, IFBs andRFPs; researching legal issues and providing legal analysis; andadvising agency business units on legal matters. The SeniorAttorney/Assistant Counsel will respond to correspondence andinquiries from a variety of sources including courts, attorneys,law enforcement, regulated businesses and customers. Theposition requires serving on agency project teams, includingagency teams involving the interpretation and/orimplementation of law. This position may also requireparticipation in...

Location: Albany, NY Category: Civil Service Posted On: Fri Dec 19 2025 Job Description: Vacancy #: WF250188 Apply by: December 30, 2025 Title: Administrative Assistant 1; Trainee 1 & 2 (NY HELPS) Location: Vice President of Research Office Salary: $47,695 Grade: CSEA SG-11 Hours: Academic Year 8:30am-5:00pm (Summers 8:00am-4:00pm) 1 hour lunch AY; ½ hour lunch Summer Duration: Contingent Permanent Job Requirements: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without...

NY HELP No Agency University at Albany Title Trades Specialist (Electrician) Occupational Category Skilled Craft, Apprenticeship, Maintenance Salary Grade 12 Bargaining Unit OSU - Operational Services Unit (CSEA) Salary Range From $50425 to $61548 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 40 Workday From 7 AM To 3:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address University at Albany (Office of Facilities Management/Electrical Shop) 1400 Washington Avenue City Albany State NY Zip Code 12222 Duties Description - Install and maintain electrical systems including but not limited to, Card Access, lighting, and HVAC controls. - Install and maintain electrical systems using blueprints, installation manuals, and the National...

Duties Description This is a Senior Attorney/Assistant Counsel position in DMV’s Counsel’s Office. This position involves performing a wide variety of tasks, including assisting the Attorney General’s Office in litigation involving DMV in both State and federal courts; defending the agency in discrimination cases; appearing on behalf of DMV in various proceedings and hearings, drafting and interpreting legislation and regulations; assisting in procurements; drafting and reviewing contracts, MOUs, IFBs and RFPs; researching legal issues and providing legal analysis; and advising agency business units on legal matters. The Senior Attorney/Assistant Counsel will respond to correspondence and inquiries from a variety of sources including courts, attorneys, law enforcement, regulated businesses and customers. The position requires serving on agency project teams, including agency teams involving the interpretation and/or implementation of law. This position may also require...