191 service center manager jobs found in Albany, NY

The duties that the incumbent of the vacancy will be expected to perform. Duties Description The Website and Intranet Manager oversees the development and execution of the digital communications strategy for the website, intranet, and internal communications. • Execute integrated digital strategies for public website and intranet. Suggest KPIs and report on performance to executive staff. • Evaluate and recommend new digital communication tools and platforms to enhance agency presence and internal communication. • Enforce agency-wide standards for digital content (plain language, accessibility, branding, AI) and manage content strategy/policy for all digital platforms. • Advise on internal communications and oversee execution. • Act as the primary liaison with executive staff and program areas. Foster strong collaboration across internal teams while supporting organizational goals. • Communicate complex information clearly and concisely. • Coach staff on effective audience...

Job Description Job Summary The Vendor Performance Manager (OSA/KPI) is responsible for owning and executing the portfolio-wide OSA/SLA performance framework and KPI governance across portfolio and all relevant critical service providers. This role ensures consistent, accurate, and actionable performance measurement across vendors, enabling timely identification of risks and driving performance improvement outcomes. As an IC4, this role applies strong analytical rigor and operational judgment to translate performance data into insights, support root cause analysis, and drive structured corrective actions in partnership with cross-functional stakeholders. The position plays a critical role in maintaining service reliability and performance consistency across data center operations. Key Responsibilities Own and maintain KPI taxonomy, definitions, threshold logic, and governance standards across all vendors and campuses. Develop, validate, and publish...

Location: Albany, NY Category: Promotional Job Type: Full-time Posted On: Mon May 11 2026 Job Description: The Facilities Management Events Coordinator is a professional-level role with significant functional and operational leadership responsibilities, reporting to the Associate Director of Facilities Operations and Services and is based in the Facilities Management Operations Center (FMOC). The Events Coordinator operates within the Facilities Management Operations Center (FMOC) and is supported by Facilities administrative staff, shop supervisors, and established work order and scheduling systems. The role collaborates closely with Facilities leadership to escalate complex or high-risk operational issues as needed. This position serves as the lead planner, coordinator, and decision-maker for Facilities -supported campus events, exercising professional judgment to assess feasibility, determine operational requirements, and direct Facilities resources to ensure...

Ref. No. WF250281 Position ID: 199510 Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. Information Technology Services (ITS), the central IT provider at the University at Albany, is seeking applicants for a Manager of Business Analysis to lead and manage Business Analysts who support the academic, research, and business needs of this R1 University. This position combines hands-on business analysis work with group leadership, overseeing the identification, analysis, and implementation of business process improvements and technology solutions that enhance...

NY HELP Yes Agency Higher Education Services Corporation Title Senior Attorney Occupational Category Legal Salary Grade 25 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $96336 to $121413 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 99 Washington Ave Albany NY 12210 City Albany State NY Zip Code 12110 Duties Description DUTIES DESCRIPTION: The Higher Education Services Corporation (HESC) is New York State's higher education student financial aid agency, awarding nearly $1 billion in financial aid to more than 330,00 students each year. HESC helps New Yorkers pay for college through the administration of New York's...

Job Description Role Overview As Director of Operations, Critical Infrastructure , you will lead the safe, reliable, and efficient operation of mission-critical electrical, mechanical, and building infrastructure systems supporting OCI data center campuses. This role is accountable for day-to-day operational execution, risk management, maintenance performance, and leadership effectiveness across assigned sites or regions, ensuring compute load is protected and high availability is maintained at all times. This role directly leads site-level operational leadership for critical infrastructure, including the Site Operations Support Manager - Data Center Facilities, Office & Facilities Coordinator - Facilities Operations, Facilities Operations Manager - Mechanical / Plant Manager, and Facilities Operations Manager - Electrical / Plant Manager, along with their supporting technical teams. The Director is responsible for ensuring these teams operate as one coordinated...

Job Description As Senior Logistics & Transportation Manager , you will lead onsite logistics, shipping and receiving, asset coordination, fleet management, campus transportation, and workplace-related site support services for OCI's mission-critical data center campus operations. This role is responsible for ensuring site logistics and transportation activities are executed in a safe, organized, service-oriented, and highly reliable manner that supports continuous operations and a positive experience for employees, vendors, and visitors. This onsite leadership role blends logistics coordination, transportation oversight, asset support, site administration, and operational services. You will directly lead logistics personnel and related support resources, overseeing the processes, vendors, vehicles, and team activities that keep site support functions running smoothly, including shipping and receiving, delivery coordination, inventory support, fleet readiness, campus...

NY HELP No Agency Health, Department of Title Director Operations Support 1 - 13926 Occupational Category Administrative or General Management Salary Grade 663 Bargaining Unit M/C - Managerial/Confidential (Unrepresented) Salary Range From $115283 to $145682 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 5% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Division of Administration / Operations Management Group (OMG) Corning Tower, Empire State Plaza City Albany State NY Zip Code 12237 Duties Description Reporting to the Department's Deputy Commissioner for Administration, the Director Operations Support 1 position will direct the Operations Management Group (OMG) and will perform the following functions: Oversee...

Ref. No. WF250304 Position ID: 199917 Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. This position reports to the Associate Director for Operations through the Senior Assistant Director for Reservations & Events within the Department of Student Engagement & Belonging. The Program Manager works collaboratively with departmental staff to aid the Director in developing and managing a comprehensive reservation and events program at the University at Albany. Primary Responsibilities: Space Reservations Collaborate with the Senior Assistant...

Job Description As Director of Operations, Critical Infrastructure , based on site in Chicago, Illinois, you will lead the safe, reliable, and efficient operation of mission-critical electrical, mechanical, and building infrastructure systems supporting OCI data center campuses. This role is accountable for day-to-day operational execution, risk management, maintenance performance, and leadership effectiveness across assigned sites or regions, ensuring compute load is protected and high availability is maintained at all times. This role directly leads site-level operational leadership for critical infrastructure, including the Site Operations Support Manager - Data Center Facilities, Office & Facilities Coordinator - Facilities Operations, Facilities Operations Manager - Mechanical / Plant Manager, and Facilities Operations Manager - Electrical / Plant Manager, along with their supporting technical teams. The Director is responsible for ensuring these teams operate as...

Job Description As Building Automation Manager , you will lead a team responsible for the implementation, support, and continuous improvement of building automation and operational technology systems that support OCI's mission-critical data center facilities. This role bridges strategy and execution, ensuring BMS, controls, OT network, and related automation systems are reliable, secure, maintainable, and aligned with operational standards. You will manage engineers and technical partners supporting automation systems across one or more regions, while partnering closely with facilities operations, design, commissioning, construction, IT, and cybersecurity teams. This role is responsible for translating automation standards into executable programs, supporting major initiatives, improving operational consistency, and developing technical talent within the building automation function. Responsibilities Key Responsibilities Lead building automation, controls,...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Reporting to the Department’s Deputy Commissioner for Administration, the Director Operations Support 1 position will direct the Operations Management Group (OMG) and will perform the following functions: Oversee administration and management of all leased and State-owned office space, including coordination with the Office of General Services (OGS) and landlords on any issues related to facilities. Coordinate all office space planning, moves, and space configurations with relevant groups including OGS and landlords. Oversee fleet activities, including State vehicle requisition, registration and repair, employee usage tracking, disposition of vehicles past useful service life, and development and implementation of fleet management policies and procedures for the Department. Oversee asset management activities, including maintaining an inventory of all Department equipment subject to assess...

NY HELP No Agency General Services, Office of Title Deputy Commissioner (Deputy Commissioner for External Affairs) - VID 214965 Occupational Category Administrative or General Management Salary Grade NS Bargaining Unit M/C - Managerial/Confidential (Unrepresented) Salary Range From $156757 to $197170 Annually Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Exempt Class Travel Percentage 20% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address Empire State Plaza, Corning Tower City Albany State NY Zip Code 12242 Duties Description About the Role:The Deputy Commissioner for External Affairs leads a statewide team dedicated to redefining the public sector experience, balancing a relentless focus on customer-centric innovation with a cohesive operational strategy to...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Standard Duties: Under the direction of the Director of Public Information in the Communications Office, the incumbent’s duties will include but not be limited to the following: -Oversee the daily operations of the social media and media relations teams-Receive, review, and prioritize incoming work requests from various stakeholders.-Assign tasks to team members based on expertise, workload, and project deadlines.-Conduct initial reviews and edits of all content produced by the social media and media relations teams, ensuring accuracy, clarity, and adherence to brand guidelines.-Monitor project timelines and ensure all content is delivered accurately and on schedule.-Manage and coordinate responses to all media inquiries.-Proactively identify opportunities for media coverage and develop strategic outreach plans.-Contribute to the development and implementation of comprehensive social media...

NY HELP Yes Agency Higher Education Services Corporation Title Call Center Quality Assurance Specialist 1 Occupational Category Clerical, Secretarial, Office Aide Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 8:30 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 99 Washington Avenue City Albany State NY Zip Code 12255 Duties Description Duties include but are not limited to:1. Perform quality assurance of Contact Center practices to ensure goals are achieved and the highest level of customer service is delivered.2. Monitor Call Center Representative calls for accuracy of information and to...

Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application. Responsibilities Total Rewards of a Allied Health Professional This position is in the Pathology & Laboratory Medicine Service of the Albany VA Medical Center in Albany, NY. Functions as Clinical Laboratory Scientist (CLS). CLS at this level develops, performs, evaluates, interprets, correlates, and validates the accuracy of laboratory procedures and results. Testing procedures are performed on a variety of biological specimens and/or environmental samples using manual or automated...

Job Description This role will be responsible for performing global analytics and conducting market research in targeted metros and regions, developing site selection opportunities, determining market rates, negotiating commercial terms with data center operators and stakeholders, and constructing and negotiating complex lease agreements and associated legal documents. This will include Master Service Agreements, NRC service orders, new lease agreements, lease renewals, operating agreements and amendments. Site Selection manager is responsible to negotiate strong commercial terms, align base build and data hall design to Oracle's desired specs and drive accountability with data center operators to ensure on-time delivery and operational compliance. This role will work closely with our capacity planning, design and data hall engineering, construction, delivery, legal, security, networking, compliance, and operations teams throughout each project, and throughout the sequence...

Summary: Meta is seeking an experienced Area Construction Manager to join our Data Center Design, Engineering, & Construction (DEC) Team. Our Infrastructure family builds, operates, and retrofits the Meta data centers in service to the Meta family of Apps and it is the DEC Delivery Construction Management team that oversees the Construction activities.The DEC Delivery Construction Management (CM) organization is responsible to manage the construction execution for our Data Center fleet including new build (greenfield), retrofit (live environment changes), and onsite fiber installations (trunk to top of rack) through handoff of data halls to be provisioned with racks and servers.The Area Construction Manager (ACM) reports to the Area Manager (AM) and is a people manager responsible for managing New Builds, retrofits, techmods, and site-based DEC teams for assigned projects within the Area. Key responsibilities include overseeing assigned projects including Land Ready and...

Ref. No. WF250271 Position ID: 199649 About University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of approximately 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. Job Description: Information Technology Services (ITS) at the University at Albany seeks applicants for Director of Service Management. The Director leads the strategy, operations, and continual improvement of service request fulfillment, incident management, and end-user support processes across ITS. This leadership role ensures that ITS delivers reliable, efficient, and customer-centered services through consistent, well-managed...

Summary This position is in the Prosthetics & Sensory Aids Service (PSAS) in the Prosthetic Service Line of the Samuel S Stratton VA Medical Center, Albany, NY. The purpose of this position is to perform direct medical supply purchasing and inventory management support to the administrative and clinical services of the VA to initiate the obligation for all related requirements necessary to provide prosthetic and sensory aids services, includes durable medical equipment and supplies directly to Veterans. Learn more about this agency This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Duties ** *THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include but are not limited to: Perform technical level purchasing support adhering to the Federal Acquisition Regulations (FAR), Veteran Affairs...

Job Description As Director of Operations, Critical Infrastructure , you will lead the safe, reliable, and efficient operation of mission-critical electrical, mechanical, and building infrastructure systems supporting OCI data center campuses. This role is accountable for day-to-day operational execution, risk management, maintenance performance, and leadership effectiveness across assigned sites or regions, ensuring compute load is protected and high availability is maintained at all times. This role directly leads site-level operational leadership for critical infrastructure, including the Site Operations Support Manager - Data Center Facilities, Office & Facilities Coordinator - Facilities Operations, Facilities Operations Manager - Mechanical / Plant Manager, and Facilities Operations Manager - Electrical / Plant Manager, along with their supporting technical teams. The Director is responsible for ensuring these teams operate as one coordinated facilities...

Job Description This manager-level position is responsible for a segment within a given practice focused on a specific industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice. Responsibilities Accountable for operational/financial metrics and overall business results of practice. Responsible for maintaining practice direction, ensuring quality of consulting delivery, and maintaining customer referenceability. Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Develops plans to successfully implement operational policies and achieves business plan. Is accountable for managing and growing a revenue stream and customer base. Typically manages individual...

Knowledge Manager, ServiceNow HRSD Anywhere Type: Contract Category: Product Management Industry: Technology Workplace Type: Remote Reference ID: JN -042026-106392 Date Posted: 04/14/2026 Shortcut: http://careers.eliassen.com/N3XD1P Description Recommended Jobs Description: Remote Our client seeks a Knowledge Manager to own strategy, governance, and quality of HR knowledge across employee, agent, and policy knowledge bases within ServiceNow HRSD. The role partners with COEs, People Experience, HR Shared Services, program leadership, and intranet teams to maintain a cohesive content ecosystem that powers Now Assist, AI Search, Virtual Agent, and agentic AI workflows. The position focuses on standards, taxonomy, metadata, and content design that improve AI accuracy, self-service adoption, and employee trust. The work includes analytics-driven optimization, cross-functional coordination, and continuous improvement of...

Job Description We are looking for a Category Manager, with roughly 5-8 years of experience, to support Oracle's exciting and innovative Cloud businesses (Oracle Cloud Infrastructure, NetSuite, Oracle Global Business Unit (GBU) Cloud Services, and Oracle Data Cloud). As a Senior Category Manager, you'll conduct contract negotiations, best value analysis, supplier and contract management, within a dynamic, fast-paced, and exciting business environment. The role is a hybrid role, based out of Seattle, WA office. Responsibilities Specific responsibilities include: Contracting & Negotiations Lead master agreement and service addenda contract negotiations for Data Center, Colocation and Network Services. Ensure contract compliance with Oracle Corporate policies, focusing on commercial and business terms. Support Data Center and Colocation cost control, schedule, delivery, and cost management initiatives. Negotiate, draft and prepare...