New York State Department of Health
Albany, NY, USA
The duties that the incumbent of the vacancy will be expected to perform. Duties Description This position will work within the Division of Eligibility and Marketplace Integration in the Bureau of Consumer Assistance and Training. This Bureau provides operational administration of New York’s application assistor programs available through NY State of Health and at local Departments of Social Services. This includes over 360 agencies and 6,000 assistors who provide application assistance through NY State of Health to consumers. Specific duties for this position may include, but not be limited to: •Monitoring the assistor account creation, certification, and decertification process.•Managing shared mailboxes and communicating with outside agencies.•Researching and resolving eligibility and enrollment issues and consumer complaints.•Reviewing and analyzing trends in program and enrollment data.•Assisting in the development and updates of program policies and procedures.•Drafting work...

