Insight Global
Albuquerque, NM, USA
Job Description Answers Help Desk phone and creates support tickets. Creates and monitors support cases submitted via email. Sets up and maintains IT asset inventory. Facilitates creation and maintenance of IT documents, job aids, checklists, and resource materials for software tasks. Provides technical support, training, and guidance to center staff on supported technology solutions and applications. Manages and assists in the implementation of new networks, computers, and software applications. Works with the company's Data Center, computer maintenance companies, and software vendors to resolve problems. Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with DC to resolve them. Ensures CIS systems comply with company policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors. Identifies and tracks hardware and software problems...


