Insight Global
Allen Park, MI, USA
Job Description We are looking to hire an Onsite IT Technician to support our customer in Allen Park, MI. The Onsite IT Technician provides hands-on technical support for printers and related technology in a customer environment. This role focuses on resolving routine technical issues, supporting HP solutions, and building strong relationships with onsite stakeholders while escalating more complex problems as needed. Responsibilities -Provide onsite support for printers and related technology within assigned customer accounts -Independently resolve routine, in-scope technical incidents following defined procedures -Work with team members to troubleshoot and resolve more complex technical issues -Apply products and solutions to meet moderately complex customer needs -Integrate technical knowledge with business understanding to deliver effective customer solutions -Participate in customer expectation management and escalation processes when required -Build and...

