3 customer service specialist jobs found in Altoona

Position Purpose The Welcome Call Specialist is responsible for providing exceptional customer service and welcoming all new Group Health members to the health plan. Essential Position Functions Make outbound welcome calls to our members in a pleasant, professional and efficient manner assuring exceptional customer service. Document all incoming and outgoing calls, changes and follow-up information in the Electronic Care Management system. Each call should cover the basic benefits of the product line and highlight the services we provide. Assist members with valid phone numbers for services covered under Forward Health and other helpful resources. Complete assessments with our members in a pleasant, professional, and efficient manner assuring exceptional customer service. Educate members on plan policies and procedures at every opportunity. Make members aware of transportation, telehealth or additional services provided through their health plan benefits....

Position Purpose The Welcome Call Specialist is responsible for providing exceptional customer service and welcoming all new Group Health members to the health plan. Essential Position Functions Make outbound welcome calls to our members in a pleasant, professional and efficient manner assuring exceptional customer service. Document all incoming and outgoing calls, changes and follow-up information in the Electronic Care Management system. Each call should cover the basic benefits of the product line and highlight the services we provide. Assist members with valid phone numbers for services covered under Forward Health and other helpful resources. Complete assessments with our members in a pleasant, professional, and efficient manner assuring exceptional customer service. Educate members on plan policies and procedures at every opportunity. Make members aware of transportation, telehealth or additional services provided through their health plan benefits....

DESCRIPTION This position is responsible for preparing juice and other specialty products for purchase. RESPONSIBILITIES Properly set up and prepare the area for specialized food products. Fully read materials that accompany product demonstrations to understand program scope, instructions, production requirements and program compliance. Follow all safety requirements when using equipment (e.g. hot machinery or sharp blades). Practice proper lifting techniques when working with boxes or heavy merchandise. Adhere to all required tasks and procedures related to safe food handling, preparation, production, packaging, labeling, merchandising and disposal. Accurately complete all reporting requirements (including on-line requirements) as required. Regularly check the product event schedule and email for upcoming activities, corporate news updates, event changes and instructions, and supervisor requests. Complete certifications and...