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Payrate: $38.00 - $43.50/hr. Summary: This position is a Help Desk/Desktop Support Analyst role within the Board's Division of Information Technology. The role requires strong Help Desk Support experience and involves working as part of a Tier 1 organization. Responsibilities: Provide Tier 1 Help Desk support for internal customers. Work a set schedule that includes weekends, holidays, and potential overtime. Support Client Desktops/Laptops/Tablets and Microsoft Windows Desktop OS. Interface with internal customers and various technical support teams. Follow standard operating procedures and processes. Potentially perform Supervisory or Lead Analyst roles as delegated. Qualifications: At least five years of overall IT experience. Minimum of three years of experience providing general help desk support. Experience opening and maintaining help desk cases via ServiceNow. At least two years of experience in desktop/laptop troubleshooting or operations...