Humana
Augusta, ME, USA
Become a part of our caring community and help us put health first This team would support mass moves, provider departures, center consolidations / relocations, mergers and acquisitions and health plan terminations. Their goal would be to reduce membership loss / enable us to retain the highest amount of membership across these experiences. We want a team to be able to help navigate the members we gain from these efforts through changes, questions or concerns and generally provide churn reducing, customer service. We envision this role would not involve any sales, would be the most entry level role in my org and would help to potentially develop a career path into our other existing roles. W * * ork schedule: M-F, 8:30am-5:00pm EST Role Responsibilities: Conduct outbound and answer inbound calls related to any attrition mitigation marketing communications PCP Terminations - Help ensure engaged members get their questions answered, understand the...


