Aston Carter
Bath, PA, USA
Job Title: Dispatcher Job Description We are seeking a dedicated and organized Dispatcher join our team. The successful candidate will provide exceptional service to our customers from the initial phone call through to the completion of the service call. You will maintain good communication and build strong relationships with our technicians through understanding and empathy. Responsibilities Receive incoming service requests for plumbing services. Create and manage work orders. Schedule service calls efficiently. Review after-hours calls and schedule them appropriately. Respond to online inquiries promptly. Monitor the info email for service and other requests, directing them to the appropriate person. Dispatch technicians, ensuring the right technician is assigned to the right job. Perform follow-up calls as needed. Distribute after-action items to the appropriate person, such as warranty calls or invoicing tasks....
