OXFORD GLOBAL RESOURCES INC
Beachwood, OH, USA
Summary: The Salesforce Analyst is responsible for supporting and improving our SFDC environment by collaborating with IT and business users to sustain and improve an environment that enables us to operate simply and efficiently within our Salesforce.com environment. This role will leverage technical expertise and customer service skillset to troubleshoot and correct production issues within Salesforce as well as collaborate with business SME's to continue to enhance our usage of the SFDC platform. This role will work closely with business and IT stakeholders to understand the application, the business process that it supports and build relationships with key business users. Project Details: Participate in an after-hours support rotation to provide support to end users if necessary Act as the End-to-end owner of problems, issues, or escalations Perform escalations when necessary to Salesforce or internal departments and work with the other party to resolve the issue to...

