Full time
The Townsend Hotel
Birmingham, MI, USA
PRIMARY RESPONSIBILITIES: Interact with guests over the phone, electronically, and in person to ensure overall guest satisfaction. Must have a presence on the floor during all meal periods to control flow of the dining room and maintain relationships with repeat guests. Assist in suggestively selling food and beverage items during service as well as coordination of private event menus in the Rugby Grille. Provide content to assist in marketing different promotions and events. Implement effective control of food, beverage and labor costs. Continuously train and evaluate the performance and encourage improvement of the personnel in the food and beverage department. Plan and administer a training and development program within the department, which will provide well-trained employees at all levels. Oversee all components of In-Room Dining program (i.e. scheduling, reservations, inquiries, etc.) Assist in planning of monthly or...
