MetLife
Bloomfield, CT, USA
Job Title Call Center Supervisor Job Location Virtual role with in-person training. Commutable to Bloomfield, CT, Cary NC, Oriskany NY, Omaha NE or Warwick RI. Candidates must be located within a commutable distance of one of the locations above. Principal Responsibilities Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. Supervise and lead a team of customer care associates who engage in providing service on a variety of MetLife products ensuring a superior customer experience.? Proactively coach, motivate and develop associates to ensure their performance exceeds our customer's expectations. Hold them accountable for those results. Partner with recruiting to acquire new and diverse talent into the service organization with the requisite customer orientation, skill set and knowledge to build and strengthen customer...

