Full time
Italian Home For Children Inc
Boston, MA, USA
The Centralized Intake Supervisor is responsible for the oversight of Italian Home's Centralized Intake team. These services are for children, adults, and families with behavioral health and educational challenges. The Centralized Intake Supervisor will oversee all aspects of program intake, including incoming and outgoing calls, gathering all necessary information, screening based on admission and exclusionary criteria, and performing intake appointments as needed. The Centralized Intake Supervisor participates in a daily morning census meeting, manages program utilization and capacity, and resolves billing tasks when necessary. This is a full-time exempt position and reports to the Chief Program Officer. This role serves as an entry point to the organization; therefore, it requires exceptional interpersonal and customer service skills. This is a hybrid position with work required from the Brighton and Jamaica Plain offices as well as remotely when appropriate. The...

