1039 customer experience jobs found in Boston

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. Role Overview: The Voice of the Customer (VoC) Lead ensures customer feedback, sentiment, and insight meaningfully inform how experiences are designed and improved across UKG. This role combines hands-on customer research with cross-channel synthesis. The VoC Lead conducts targeted research and feedback activities where deeper understanding is needed,...

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Senior Customer Experience Analyst Reports to: Senior Director, Customer Experience Location: Remote About PTC PTC is transforming how the physical and digital worlds connect. Our software helps thousands of companies improve operations, innovate smarter, and deliver exceptional customer value. With nearly 7,000 employees globally, our culture emphasizes learning, collaboration, and turning ideas into reality. Customer...

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Marketing Job Description: The Customer Experience Manager is tasked with understanding the entire customer journey and...

Work From Home Recovery Skip Unit Manager As a Unit Manager at Capital One, you will lead a dynamic team of front line associates In Recovery Skip who are the face of Capital One for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 15 - 25 associates and strive to exceed standards of customer service and experience. General Responsibilities: Accountable for achieving business goals for a team of up to 25 associates within the unit Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics Prepare and deliver monthly performance reviews for direct reports Manage business level metrics to high efficiency standards Share in the accountability for a business level function team (Logistics, quality, innovation, morale)...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Accenture. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Retail Banking Manager Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and...

The Director, Procurement sets and executes enterprise procurement strategies for assigned categories and supplier ecosystems to deliver measurable value, manage risk, and support our strategic goals. You will lead teams accountable for end-to-end category management and full lifecycle sourcing, including strategic sourcing strategy, complex negotiations, contract management, and ongoing supplier performance and relationship management. Lead, and inspire a highly engaged, high-performing team. You will create clear goals and accountability, coach the team through career development, and demonstrate inclusive leadership. You will focus on building a continuous improvement mindset that strengthens our capabilities and results. Reporting to the AVP, Procurement, the Director partners with business leaders to align sourcing strategies to enterprise priorities, influence decision-making, and improve supplier ecosystems. You will focus on disciplined spend management, strengthen...

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is driven to empower the restaurant and retail community to delight their guests, do what they love, and thrive. As part of the Customer Success Operations (CSO) organization, the Customer Training team advances this mission by delivering impactful learning experiences that help customers maximize the value of Toast. A Toast Customer Trainer is a skilled facilitator with a strong foundation in adult learning principles and best practices. They are natural educators and leaders who are people-focused and passionate, bringing advanced knowledge of Toast products and strong hospitality expertise. Ready for a change? In this role, the Customer Trainer delivers engaging live training sessions and on-demand video content for Toast’s small and medium-sized business (SMB) customers, driving...

Work Location: Boston, Massachusetts, États-Unis d'Amérique Hours 40 Pay Details $72,280 - 108,160 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business Gestion de patrimoine TD Job Description The Associate Private Client Relationship Manager (ARM) is a high-touch point of client contact...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for PagerDuty. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital...

Requirements Description & Requirements Who We Are: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. Job Summary The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing...

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you...

Job Description Program Manager – Site Experience Analytics Our Team At Chewy, pets are at the center of everything we do. We’re passionate about making pet parenting easier and delivering happiness to pets and their families. Our innovative products, trusted brands, and exceptional delivery service mean less time shopping and more quality time for pet parents and their beloved pets. Join us in our mission to create the best possible experience for every pet parent! The Site Experience team is responsible for building and implementing strategies on the Chewy website to optimize customer experience—enabling effortless navigation, engaging content, and seamless product and services discovery. We enable our partners on the Site Experience team by turning data into insights that shape strategy, guide decision-making, and drive customer impact. About the Role Chewy is seeking a Program Manager – Site Experience Analytics to join our fast-paced and collaborative team, based...

Sales Associate As a Sales Associate you will be the face of the brand to our retail customers and will be responsible for creating best-in-class customer experience in the store. As a Sales Associate, you will actively engage with a diverse and often large group of people, using your product, brand, activity and community knowledge to ensure each customer has a memorable positive experience. You will serve as part of a team, ensuring that customer engagement is the top priority, while also assisting in the daily visual and operational maintenance of the store. Join the North Face Family The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas. Over the last 50 years we've lived by our “true north,” the belief that exploration has the power to change us, to challenge us and to help us see the world from new perspectives. To help ignite a global movement of outdoor...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Ford Motor Company. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Ford's Electric Vehicles, Digital and Design (EVDD) team is charged with delivering the company's vision of a fully electric transportation future. EVDD is customer-obsessed, entrepreneurial, and...

Job Description Oracle is a global leader in enterprise software, cloud computing, and analytics solutions. The Oracle Analytics team is on a mission to empower businesses to unlock the full potential of their data, driving innovation, and strategic insights. The Oracle Analytics UX team is hiring a Senior User Experience Designer-Technologist, to design how AI and Analytics can improve the work lives of millions of Oracle Fusion users. You will work on our Fusion AI Data Platform (FAIDP) team on interactive visualizations, AI agents, and application workflows. You will have tremendous influence in shaping new analytics experiences that help people make informed mission-critical decisions. Our team is in a unique position to help connect data from across all the Oracle Fusion product pillars, including human capital management, supply chain management, customer experience, and finance. We are looking for a talented designer with expertise, active curiosity, and experience...

Site Name: USA - Massachusetts - Boston, USA - New York - Albany, USA - New York - Binghamton, USA - New York - Buffalo, USA - New York - New Hartford, USA - New York - Rochester Posted Date: Mar 9 2026 Territory to include, but not limited to: New England/Northeast: Boston & Upstate NY and Hartford ViiV Healthcare is a global specialty HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV is highly mission-driven in our unrelenting commitment to being a trusted partner for all people living with and affected by HIV. Our aim is to think, act, and connect differently through a focus on education on and treatment for HIV. We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable...

Service Desk Analyst Req number: R7292 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and...

Senior Full Stack Engineer, AI Anywhere Type: Contract Category: Development Industry: Financial Services Workplace Type: Remote Reference ID: JN -032026-105784 Date Posted: 03/03/2026 Shortcut: http://careers.eliassen.com/48x0ax Description Recommended Jobs Description: Remote Our client seeks a senior full stack engineer to accelerate AI adoption across the organization. The role blends full stack development, AI engineering, and internal consulting to design secure, scalable solutions and guide teams on effective AI use. You will operate in a fast, project-based environment with Python and React while remaining language-agnostic, emphasizing architecture, security, and cloud-native design. We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $65.00 to...

Salary Range: $64,000 - $70,500 per year Location: Boston-based opportunities with a 4 day in office expectation. Level: Entry-level position; Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers, focusing on filling opportunities with experienced graduates who have 1-3 years of experience. The salary for this position is $64,000-$70,500 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. Who We Are: Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers, focusing on filling opportunities with experienced graduates who have 1-3 years of experience. Wayfair is seeking collaborative, innovative, and adaptable candidates for full-time positions within our Operations team. Operations Associates will have the opportunity to gain experience in core functional areas at the center of our logistics and...

The salary range for this position is $99,000 - $110,000 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units will be provided as part of the compensation package. Wayfair is seeking a highly motivated manager to lead Physical Retail Strategy & Execution for our Perigold Brands. This role will be instrumental in shaping the future of how customers engage with our Perigold Brands and offering. You'll be responsible for developing and executing on a comprehensive roadmap, spearheading innovative projects, and partnering with teams like store leadership, tech, and analytics to improve the customer and store associate experience. This role comes with the potential to build the team out more as the business grows. Employee Perks Perigold is one of the many brands of Wayfair, so as an employee, you will receive an employee discount on Wayfair.com Full medical, dental, vision...

Job Description The Oracle Dedicated Cloud Product Management team is looking for an experienced Senior Manager of Product Management to work across our Dedicated Region Cloud @Customer (https://www.oracle.com/cloud/cloud-at-customer/dedicated-region/) (DRCC) and Oracle Alloy (https://www.oracle.com/cloud/alloy/) offerings to focus on product Definition, Development, and Launch. The Senior Manager of Product Management for Oracle Dedicated Cloud is a leadership role responsible for defining, executing, and driving the product development with our outbound and engineering internal teams. The role carries broad influence, significant business impact, and ownership of mission-critical product releases and launches aimed at driving OCI's growth and success in global markets. The primary objective will be to define, manage and deliver the product solutions that resonate with customers. This should include managing the full portfolio roadmap for DRCC and Alloy across its...

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization, PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory...

Job Description Sr. Principal Product Manage r - Oracle Cloud Infrastructure (OCI) At Oracle Cloud Infrastructure (OCI) our goal is to increase the value of distributed cloud, rapidly expand both OCI global and local access and provide multi-cloud capabilities that give customers a choice. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world where OCI's values are the foundation of how we deliver excellence. The Oracle Dedicated Cloud Product Management team is looking for an experienced and motivated Senior Principal Product Manager to work with internal and external customers to define the strategy of developer tooling to productize for Dedicated Region Cloud @Customer (DRCC) and Oracle Alloy. Your primary objective will be TO spearhead the strategy and technical requirements of resiliency with Dedicated Cloud Operators to ensure availability and performance within the...

Product Support Specialist Req number: R7287 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Product Support Specialist, you will be responsible for providing level 1 technical support for our a corporate tax software. Job Description We are looking for a Product Support Specialist to remotely provide level one technical support to a corporate tax software product. The Product Support Specialist will remotely...