3 head of project engineering jobs found in Bridgeport, CT

We are looking for an exceptional Product Manager with deep experience in Platform-as-a-Service (PaaS), API ecosystems, and developer-centric products to join our team. This role is responsible for driving the vision, roadmap, and execution of our platform strategy-enabling scalable integrations, extensibility, and seamless developer experiences. You will partner closely with Engineering, Architecture, Design, Customer teams, and external partners to build a world-class platform foundation that powers our next-generation products. If you thrive at the intersection of APIs, platform architecture, customer value, and product strategy, this role is for you. In this role you will... Platform & API Strategy Define and own the product roadmap for PaaS capabilities, APIs, integrations, and developer tools. Develop a long-term platform vision aligned with business goals, scalability needs, and technical modernization. Evaluate and prioritize new API...

About the Role: As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support experiences to our enterprise SaaS customers. Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic initiatives and ensure customer satisfaction, retention, and success. In this role you will... Team Leadership: Manage, mentor, coach a team of support professionals, fostering growth, engagement, and accountability. Set clear goals, monitor performance, and ensure high-quality, timely customer interactions. Operational Excellence: Take ownership of support operations for enterprise customers, developing and optimizing workflows and processes using cutting-edge SaaS support tools (e.g. AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics) White Glove &...

Job Description: The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In addition to resolving the most critical and complex issues with Cornerstone products, this senior role is entrusted with proactively providing high-touch engagement, anticipating customer needs, and ensuring these strategic clients achieve maximum value. The Specialist demonstrates exceptional trustworthiness, collaboration, accountability, respect, and innovation, and mentors others across the Global Technical Support team. In this role you will... Provide proactive, high-touch technical support to larger enterprise customers, including regular scheduled check-ins, rapid priority responses, and personalized engagement. Manage and resolve complex and critical technical issues, identifying and mitigating underlying causes to prevent future incidents. Act as a dedicated point of contact for elite...