KeyBank
Brooklyn, OH, USA
Location: 4910 Tiedeman Road, Brooklyn Ohio We are seeking a highly skilled Product & Project Support Consultant to support the Fraud Case Management (FCM) platform. This role will involve a combination of product ownership support, project execution, business analysis, and operational problem‑solving. The ideal candidate thrives at the intersection of fraud operations, technology, and delivery—ensuring the platform runs effectively today while enabling future enhancements. Key Responsibilities Product & Platform Support Serve as a core support partner for the Fraud Case Management platform, ensuring stability, usability, and continuous improvement. Act as a functional subject matter expert (SME) for FCM capabilities, workflows, rules, and integrations. Translate fraud operations needs into clear, actionable product requirements, user stories, and acceptance criteria. Support configuration, testing, validation, and release activities for platform enhancements....
