18 technical service jobs found in Brooklyn, OH

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary ServiceNow Engineer who participate in the designing, developing, and supporting of ServiceNow solutions. Ideal candidate will have strong problem-solving skills, and ability to collaborate across departments and lines of business. Essential Functions Design, configure, and implement ServiceNow modules and workflows, including both out-of-box and custom-built applications. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Develop and maintain integrations between ServiceNow and other enterprise systems. Ensure compliance with best practices for coding, testing, and deployment. Troubleshoot and resolve technical issues related to ServiceNow applications. Create and maintain comprehensive documentation for all changes and configurations. Participate in Agile development processes. Support upgrades patches and new...

Location: 4910 Tiedeman Road, Brooklyn Ohio The work schedule for this position is typically Monday - Friday 8:00 p.m. - 4:30 a.m. EST. Selected person will also participate in weekend testing and validation rotation.This role will support multiple functions and processes within Payment and Deposit Operations, focusing primarily on application and operational support. It is an After-Hours PDSS Analyst Position, responsible for ensuring operational continuity and support during non-standard hours across multiple critical areas, including ACH validation, CP4 VIP processing, Lockbox support, modernization projects, access control certifications, and process improvement initiatives. This role combines technical expertise with analytical skills to enhance efficiency, reduce errors, and strengthen client service reliability. Payment and Deposit Operations foster a culture founded on accountability, teamwork, leadership, intellectual curiosity, and a balanced foundation between...

Location: 4910 Tiedeman Road, Brooklyn Ohio Hours: Monday - Friday: 8:00 am - 4:30 pm, 1/2 day Saturday on a Rotational Basis Location: Hybrid after Training: 2 days/week at Operations Center in Brooklyn, Ohio or Amherst, NY Job Summary The Senior ATM Operations Support Specialist is responsible for overseeing and ensuring the efficient operation, maintenance, and support of Automated Teller Machine (ATM) networks. This role involves managing complex technical issues, coordinating with vendors, and providing advance operational support to maintain high availability and security standards for ATM services. Essential Functions ATM Network Management: Monitor and maintain ATM systems to ensure optimal performance and uptime. Technical Support: Provide advanced troubleshooting and resolution for hardware, software and connectivity issues. Vendor Coordination: Liaise with ATM manufacturers, service providers, and network partners to...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary This position is responsible for executing against the strategic projects for enhancing the capabilities of the Salesforce/Service Cloud platform. This individual works closely with the line of business and technology colleagues to elicit, capture, and translate business requirements into technical requirements that can be conveyed with the appropriate level of detail to the development team. This role is responsible for scheduling and leading requirement gathering sessions with cross functional partners including external vendors as needed for the optimization of system capabilities. This role is highly visible with the ability to have direct impact on the organization and our internal and external customers. The successful candidate must have experience with the commercial banking processes, possess a continuous improvement mindset, and have outstanding written and verbal communication skills. Essential...

Location: 18324 Bagley Road, Middleburg Heights Ohio Job Summary The Facilities Manager, Corporate Real Estate is responsible for all aspects of facility, asset and relationship management for a portfolio of properties. Ensuring operations, maintenance and vendor management standards are met in a cost effective and efficient manner, and aligned with sustainability goals. Direct accountability for overall property operations, cosmetic appearance (internal and external), technical oversight and fiscal management by driving the decision-making process. Establish a strategic forecast for operating and capital improvement budgets for each property within the portfolio. Oversee third-party service providers responsible for preventive maintenance and reactive work order completion. Essential Functions Management of all property operations, performance and service delivery. Leadership of third-party service providers to ensure all preventive and corrective...

Location: 4900 Tiedeman Road, Brooklyn Ohio ABOUT THE JOB (JOB BRIEF) Fulfills fiduciary responsibilities of KeyBank as a corporate fiduciary for the administration and post-death settlement of fiduciary accounts by providing expert trust and estate administration and counsel to High Net Worth clients and their beneficiaries. Actively manages trust administration and settlement, in accordance with established policies and procedures, to a high professional standard. Retains and deepens profitable client relationships within assigned revenue base. Actively produces new revenue both as a team member and individually to meet production goals. ESSENTIAL JOB FUNCTIONS Fiduciary Expertise and Trust Administration Maintains deep expertise in fiduciary, investment, tax, and other related wealth issues Designs and delivers sophisticated fiduciary solutions, using relationship team model (being prepared and participating in pre-call), to high net worth clients with complex...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Quality Control (QC) Analyst, Financial Crimes Investigation (FCI) confirms the decisioning of investigations; affirming procedures were followed, ensuring the technical accuracy of the case per regulatory and Financial Crimes Enforcement Network (FinCen) guidance. This role is responsible for documenting feedback of investigations and escalating technical and procedural themes to management. The QC Analyst mentors others, while working independently and is recognized as a subject matter expert. Essential Functions Reviewing complex investigations worked by investigators and/or quality of reviews while verifying/validating customer information and transaction activity via internal and external systems, based on scenario or customer type. Demonstrate superior investigative/analytical skills while confirming the decisioning/outcome of an investigation/review (i.e. SAR or customer retention...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Description This is a Hybrid position. The Anti-Money Laundering (AML) Operations Support team (AMLOS) is a support group within Financial Crimes Risk Management (FCRM) that is responsible for providing support and subject matter expertise for AML, customer due diligence, and sanctions screening processes and applications. AMLOS owns the RM Data Validation Program which includes data quality, completeness, and validation for the financial crimes compliance model inventory (AML, OFAC). AMLOS partners with AML Operations, Financial Crimes Modeling & Analytics (FCMA), and Financial Crimes Reporting & Intelligence (FCRI) to help execute Key's AML Compliance Program. AMLOS must develop and maintain knowledge of AML regulations and apply that knowledge to the support of AML systems and processes. JOB BRIEF (PURPOSE) The Senior Operations Consultant operates with a high degree of autonomy and brings deep...

Location: 4910 Tiedeman Road, Brooklyn Ohio Location: Mobile, in office 2 days a week at 4910 Tiedeman Rd, Brooklyn, OH. Job Summary The role focuses on evaluating current product quality and production methods while driving continuous improvement across processes, products, and services. The position requires leveraging major production application systems to deliver services effectively to internal and external clients. A strong emphasis is placed on customer-centric decision-making, inter-team collaboration, and effective communication to achieve business results. The individual will lead cross-functional teams, influence decisions, and ensure accuracy and precision in all tasks. The role also involves analyzing business processes, identifying opportunities for improvement, and managing software product operations and delivery. Key Responsibilities Assess and improve product quality and production methods. Utilize major production application...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Profile Summary Serves as a senior technical lead for application security pen tests, secure code reviews, application design reviews, threat modeling, and processes, tools, and security automation for the Corporate Information Security (CIS) Cyber Application and Cloud Defense team. Works closely with cloud, SaaS, and policy as code programs to ensure secure configuration baselines are defined, implemented, and monitored. All associated efforts are to promote and advance information security processes and culture, and must reflect compliance with best practices, applicable federal and industry regulations, as well as company information security policies and standards. Job Description Required Qualifications: Bachelor's degree preferred; equivalent experience of 8 or more years of combined experience within information technology or information security is acceptable Qualified candidate will include 8+ years...

Location: 4910 Tiedeman Road, Brooklyn Ohio Location: Mobile, in office 2 days a week at 4910 Tiedeman Rd, Brooklyn, OH. Job Summary KeyBank is seeking a highly skilled Senior Software Engineer with deep expertise in Google Dialogflow or similar platforms, Voice Bot and Chatbot development, Google Cloud Platform (GCP), and Node.js to lead development initiatives for our Contact Center solutions. The ideal candidate will have strong technical leadership capabilities, hands-on experience in building scalable conversational AI applications, and a background in the finance industry. Essential Functions Lead the design, development, and deployment of voice and chat-based conversational agents using Google Dialogflow or similar platforms and GCP services. Architect and implement Node.js-based microservices for high-performance, secure, and scalable solutions. Build and optimize voice-enabled and chat-enabled AI solutions for customer interactions across multiple...

Location: 4910 Tiedeman Road, Brooklyn Ohio Our Commercial Digital team is responsible for enhancing and maintaining Key's Commercial Online Banking Platform known as KeyNavigator. We offer wide range of Commercial Banking and Treasury services. On our team, you will have the following responsibilities: Assist in development, implementation, assessment, and support of KeyNavigator platform. Takes direction, embrace mentorship, develop features by following established standards and best practices. Follow agile processes and ceremonies of assigned squad ( Our team is organized in multiple squads ) and involve in release process of our wider digital team. Be an engaged member of our Platform Team. Follow UI standards and conduct code and design reviews with senior engineers. Other Responsibilities: Utilize technical documentation, specifications and project artifacts when developing code. Interpret wireframes and creative designs...

Location: 4910 Tiedeman Road, Brooklyn Ohio Location: Mobile, in office 2 days a week at 4910 Tiedeman Rd, Brooklyn, OH. Job Summary KeyBank is seeking a highly skilled Senior Software Engineer with deep expertise in Google Dialogflow or similar platforms, Voice Bot and Chatbot development, Google Cloud Platform (GCP), and Node.js to lead development initiatives for our Contact Center solutions. The ideal candidate will have strong technical leadership capabilities, hands-on experience in building scalable conversational AI applications, and a background in the finance industry. Essential Functions Lead the design, development, and deployment of voice and chat-based conversational agents using Google Dialogflow or similar platforms and GCP services. Architect and implement Node.js-based microservices for high-performance, secure, and scalable solutions. Build and optimize voice-enabled and chat-enabled AI solutions for customer interactions across multiple...

Location: 4910 Tiedeman Road, Brooklyn Ohio Our Commercial Digital team is responsible for enhancing and maintaining Key's Commercial Online Banking Platform known as KeyNavigator. We offer wide range of Commercial Banking and Treasury services. On our team, you will have the following responsibilities: Assist in development, implementation, assessment, and support of KeyNavigator platform. Takes direction, embrace mentorship, develop features by following established standards and best practices. Follow agile processes and ceremonies of assigned squad ( Our team is organized in multiple squads ) and involve in release process of our wider digital team. Be an engaged member of our Platform Team. Follow UI standards and conduct code and design reviews with senior engineers. Other Responsibilities: Utilize technical documentation, specifications and project artifacts when developing code. Interpret wireframes and creative designs...

Location: 4910 Tiedeman Road, Brooklyn Ohio Our Commercial Digital team is responsible for enhancing and maintaining Key’s Commercial Online Banking Platform known as KeyNavigator. We offer wide range of Commercial Banking and Treasury services. On our team, you will have the following responsibilities: Assist in development, implementation, assessment, and support of KeyNavigator platform. Takes direction, embrace mentorship, develop features by following established standards and best practices. Follow agile processes and ceremonies of assigned squad ( Our team is organized in multiple squads ) and involve in release process of our wider digital team. Be an engaged member of our Platform Team. Follow UI standards and conduct code and design reviews with senior engineers. Other Responsibilities: Utilize technical documentation, specifications and project artifacts when developing code. Interpret wireframes and creative designs into functional requirements...

Location: 4910 Tiedeman Road, Brooklyn Ohio Our Commercial Digital team is responsible for enhancing and maintaining Key’s Commercial Online Banking Platform known as KeyNavigator. We offer wide range of Commercial Banking and Treasury services. On our team, you will have the following responsibilities: Assist in development, implementation, assessment, and support of KeyNavigator platform. Takes direction, embrace mentorship, develop features by following established standards and best practices. Follow agile processes and ceremonies of assigned squad ( Our team is organized in multiple squads ) and involve in release process of our wider digital team. Be an engaged member of our Platform Team. Follow UI standards and conduct code and design reviews with senior engineers. Other Responsibilities: Utilize technical documentation, specifications and project artifacts when developing code. Interpret wireframes and creative designs into functional requirements...

Location: 4910 Tiedeman Road, Brooklyn Ohio Overview: Lead the strategy, delivery, and optimization of technology solutions that enable our wealth management business. This role focuses on driving digital transformation, enhancing advisor and client experiences, and ensuring robust, compliant platforms for investment and advisory services. Key Responsibilities: Technology Strategy & Roadmap: Define and execute a technology roadmap aligned with wealth management objectives, including digital client engagement, portfolio management, and advisor tools. Platform Modernization: Oversee modernization of legacy systems and integration of WealthTech solutions, ensuring scalability and security. Innovation & Digital Enablement: Champion emerging technologies (AI, analytics, APIs) to improve personalization, advisory efficiency, and operational automation. Regulatory Compliance: Ensure technology solutions meet wealth management...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Senior Quality Lead coordinates all planning, execution, and recap functions involved in testing and injecting quality safeguards into the development and deployment of software applications across one or more strategic programs. Leads other QA professionals and fosters collaboration and cooperation with the broader project team to deliver a high-quality product. Essential Functions Leads the QA team for large transformational projects and may oversee multiple quality leads. Accountable for all activities conducted to ensure quality across assigned programs. Oversees quality throughout all phases of the project, including requirement review, test script preparation, test execution, and recap. Identifies gaps and confusion in the user interface, workflow, or requirements and communicates risks related to technical debt, schedule slippage, or other concerns to the project team....