Hach
Broomfield, CO, USA
Job Title: Vice President, Customer Success Supervisor: President Department: Customer Success Date prepared: January 7th, 2026 Location: US Remote Job Summary: The VP, Customer Success is a senior leadership role responsible for driving customer adoption, value realization, retention, and expansion across the customer lifecycle. This role owns Customer Success Management, Customer Onboarding, Customer Support, and Customer Training, with a primary mandate to maximize Net Revenue Retention (NRR) through proactive engagement, structured lifecycle management, and scalable enablement programs. The role will lead and develop global teams, establish best-in-class operating models, and partner closely with Sales, Product, Finance, Engineering, and Marketing to deliver measurable customer and business outcomes. Reporting : Solid line to TraceGains President, dotted line to Esko's Chief Customer Experience Officer Key Objectives: Drive Net Revenue...


