Full time
The Buffalo Zoo
Buffalo, NY, USA
The Buffalo Zoo is seeking a Director of Guest Experience who provides strategic and operational leadership for all guest-facing functions at the Buffalo Zoo, ensuring an efficient, safe, and high-quality experience from arrival through departure. This role leads a high-volume operation and is responsible for service excellence, revenue performance, operational efficiency, and team culture across the Guest Experience Department. The Director oversees Admissions, Amenities, Attractions and Rides, Switchboard, Guest Relations, Birthday Parties, Parking, and Clean Team janitorial and support services, and manages key contracted vendor relationships. This position reports directly to the President/CEO, serves on the Zoo’s Leadership Team, and collaborates closely with all departments to ensure seamless campus-wide operations and alignment with organizational strategy. This is a full-time, exempt position. Annual salary range is $65,000-$80,000 commensurate with...
