Full time
The Woodhouse SpaIndianapolis
Carmel, IN, USA
Benefits: Dental insurance Health insurance Paid time off Vision insurance As Assistant Spa Director at our Carmel location, you will own every moment of the guest journey from the time someone walks through our door until they leave feeling better than when they arrived. You will lead and coach our front desk team, drive retail and rebooking performance, and maintain the hospitality standards that have made Woodhouse a destination spa experience for 19 years. This is not a "shift manager" role. This is a leadership position with clear accountability, measurable outcomes, and a direct path to Spa Director for the right person. What You Will Do Own the guest experience at our Carmel location: ambiance, service standards, team presentation, and every touchpoint from greeting to goodbye Coach and develop the front desk team on retail sales, rebooking, upselling, and guest engagement Drive measurable results: 18% retail-to-service ratio, 30%+ rebooking rate, 90%+...

