The Walt Disney Company
Celebration, FL, USA
As an Omni Channel Analytics Manager, you will serve as a thought leader and technical expert, driving innovation in AI solutions across Disney's digital and contact center ecosystems. You will independently design and deliver advanced analytical projects from ideation to completion, applying deep expertise in Artificial Intelligence, Machine Learning, and cutting-edge frameworks such as Agentic Frameworks and Model Context Protocol (MCP). This role requires not only advanced technical capabilities but also the ability to shape strategy, influence stakeholders, and mentor fellow team members. You will be a key data storyteller and trusted advisor, ensuring that AI solutions are explainable, scalable, and aligned with Disney's business objectives. This position is an individual contributor role that reports to the Manager, Omni Channel Analytics and is based in Orlando, Florida. What you will do: Advanced AI/ML Solutions & Innovation Design, architect,...
