Dodge Construction Network
Cheyenne, WY
The Customer Success Manager is a key member of our Go to Market organization responsible for educating and empowering our new SMB customers to realize value through their partnership with Dodge through their first-year renewal . The Customer Success Manager supports the end-to-end customer experience through proactive outreach and solution-oriented approaches providing value-based data, best practices, and insights to customers to improve the customer experience and retention. This is a full-time position and reports directly to the Manager, Customer Success. Preferred Location This is a remote, home-office role and candidates can be located anywhere in the continental United States. Travel Requirements Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. Essential Functions Execute successful onboarding program with new customers - including confirmation of Graduation Criteria to increase customer...

