BMO US
Chicago, IL, USA
Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions. Leads and executes business development plans so that business goals are achieved or exceeded. Participates on client calls as required. Addresses customer services issues according to established guidelines, escalating as required. Develops solutions for customer issues, engaging multiple stakeholders as required. Identifies process improvements to enhance efficiency and better meet the evolving needs of key clients. Creates policies and procedures for to ensure quality client service and product delivery while protecting the Banks' interests and managing risk. Manages databases and provides support for analysis, forecasting and/or data visualization,...


