Insight Global
Chicago, IL
Job Description Overview We are seeking experienced Customer Success Managers to support U.S.-based managed services customers. This role is highly relationship-driven and customer-facing, focused on driving value, managing executive relationships, and ensuring a strong overall client experience. Responsibilities Serve as the primary or supporting CSM for a portfolio of U.S.-based enterprise accounts Build and maintain trusted relationships with IT leaders and executive stakeholders (Director-VP level) Tracking KPIs, SLAs, and service performance and translating that data into clear business value for your clients Supporting account financial health including margin awareness, retention strategy, and identifying cross-sell/upsell opportunities Proactively managing risk, maintaining risk registers, and leading recovery efforts when accounts need attention Coordinating between client and internal delivery teams to ensure seamless service...

