Full time
FedEx Services
Collierville, TN, USA
Responsible for leading the development and evolution of the Product Operations Playbook. Responsibilities include standardizing how product teams operate, scaling best practices across teams, and ensuring operational excellence through repeatable, data-driven frameworks. Essential Functions Playbook Development & Governance Own the development, documentation, and rollout of our Product Operations Playbook Establish and evolve best practices for product planning, roadmap rituals, decision-making, and cross-functional collaboration Define frameworks that support consistency and transparency in how product work is delivered across teams Operational Excellence & Optimization Identify gaps or inefficiencies in current product processes and lead initiatives to streamline and improve them Create and manage scalable templates, tools, and training to enable product team efficiency Partner with Product, Engineering, and GTM stakeholders to drive...


