Full time
Cushman & Wakefield
Columbia, SC, USA
Job Title Customer Success Operations & Insights Lead Job Description Summary The Customer Success Operations & Insights Lead owns Gainsight administration, Smartsheet solution design and reporting, and the creation of executive-level client summary narratives. This role enables proactive customer health management, streamlined workflows, and board-ready insights that drive retention, expansion, and a world-class client experience. Job Description Key Responsibilities Gainsight Administration 35% of time Serve as platform owner for Gainsight (CS + PX where applicable): user management, permissions, data governance, and integrations (CRM, support, billing). Design and maintain health scores , playbooks , journeys , CTAs , Success Plans , and automated outreaches . Build and optimize dashboards for CSMs, leadership, and cross-functional partners; manage data quality SLAs . Partner with Client Success Leadership, SalesForce Support, and...


