97 call quality professional jobs found in Columbia

Become a part of our caring community and help us put health first The Call Quality Professional 2 at IFG is responsible for monitoring, evaluating, and documenting the quality of telephonic sales enrollment calls conducted by downline agencies and internal sales partners. This role ensures compliance with carrier requirements, CMS guidelines and IFG internal quality standards. The Call Quality Professional 2 reviews call flow accuracy, disclosure completeness, sales ethics, and adherence to approved scripts. Work assignments are varied and require interpretation of regulatory standards, independent judgment, and the ability to identify and escalate high risk behaviors. The Call Quality Professional 2 supports IFG's end-to-end quality process by conducting audits of telephonic sales calls, identifying compliance risks, documenting quality findings, and providing clear feedback to sales agents. This role contributes to IFG's mission of elevating consumer experience,...

Become a part of our caring community and help us put health first The Care Manager, Telephonic Behavioral Health 2, in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness by guiding members and caregivers towards appropriate resources. Facilitate interactions with those resources by directly connecting the member and caregivers to close gaps in care within the community. The Care Manager, Telephonic Behavioral Health 2 is a Licensed, Masters level, Social Worker who functions as a Support Social Services associate (Support SS) in our Special Needs Plan (SNP) program and serves as part of an interdisciplinary care team member working with other disciplines, such as nurse care managers, dieticians, behavioral health, and pharmacists to help promote and support member health and well-being. This role requires the use of structured assessments along with critical thinking skills to determine...

Job Summary: The Senior Manager, Clinical Technical Operations within Clinical Operations is responsible for supporting the implementation, integration, and optimization of technical systems and processes that support the planning, execution, and oversight of clinical trials. This role bridges the gap between clinical operations and technical functions, ensuring that digital tools, platforms, and data systems are effectively leveraged to drive operational efficiency, compliance, and data integrity. The Senior Manager will collaborate cross-functionally with Clinical, Data Management, IT, Quality, and external vendors to support system implementation, process automation, and continuous improvement initiatives. This role also includes oversight of technical service providers and may involve line management responsibilities. Key Responsibilities: Technical Systems Oversight - Support the implementation, configuration, and maintenance of clinical operations systems...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Our goal is to give clients a unique business perspective on how SAP technology can enhance their operations. By leveraging EY's expertise in SAP, Supply Chain, FICO, BPC, Data & Analytics, Customer Solutions, Technology & Architecture, and SuccessFactors, we assist clients in enhancing performance and increasing productivity. The opportunity EY's Agile Business Transformation approach, enabled by SAP technologies, helps organizations navigate the demands of the digital era with confidence. Our method goes beyond implementing systems-we take a holistic, business-first view that connects strategy, customer value, user experience, processes and technology. By integrating these elements, we help clients...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Our goal is to provide clients with a unique business perspective on how SAP technology can enhance their operations. By leveraging EY's expertise in SAP, Supply Chain, FICO, BPC, Data & Analytics, Customer Solutions, Technology & Architecture, and SuccessFactors, we assist clients in enhancing performance and increasing productivity. The opportunity EY's Agile Business Transformation approach, enabled by SAP technologies, helps organizations navigate the demands of the digital era with confidence. Our method goes beyond implementing systems-we take a holistic, business-first view that connects strategy, customer value, user experience, processes and technology. By integrating these elements, we help...

Job Summary: The Director of Patient Experience Data and Clinical Outcome Assessments (PED&COA) leads the strategic integration of patient-centered outcomes into assigned global assets and programs. This role encompasses early development, regulatory submissions, post-marketing studies, and life-cycle management, ensuring patient perspectives are embedded throughout the drug development process. As a key member of the Global Integrated Evidence & Innovation team, the Director (PED&COA) will develop and execute a scientifically rigorous, patient-focused global strategy for Patient-Centered Outcomes Research (PCOR). This role ensures alignment with FDA guidance on patient-focused drug development (PFDD), regulatory expectations, and health technology assessment (HTA) requirements, while advancing Otsuka's commitment to create innovative, high-quality products for better health worldwide. Job Description: Patient-Centered Outcomes Research (PCOR):...

Position Summary The Associate Director of MSAT (Manufacturing Science & Technology) - Analytical Sciences will serve as a scientific and technical leader supporting tech transfer, and commercial manufacturing of biologic drug substances and drug products. This role oversees analytical lifecycle management, method qualification/validation, comparability, control strategy implementation, and investigations. The ideal candidate brings deep expertise in biologics analytics, strong cross-functional leadership, and experience working with external contract manufacturing companies. Key Responsibilities Lead the analytical sciences function within MSAT to ensure robust support for commercial manufacturing of biologics (e.g., mAbs, fusion proteins). Drive analytical control strategy, specification setting, and lifecycle management in alignment with QbD principles. Oversee method performance monitoring and trending, analytical capability assessments, and...

Summary Assists management in meeting contractual performance, budget and reporting requirements for one or more of the area's contracts. Responsible for the development and ongoing management. Develops the program budget and staffing requirements and ensures the program meets its stated objectives. Description Location: This position is full-time (40-hours/week) Monday-Friday. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. This role is located at 17 Technology Circle Columbia, SC 29203 United States of America & will offer a hybrid schedule. What You’ll Do Manages and reviews project management activities that include development of project schedules, resource allocations, etc. Manages the workflow management system as it relates to document control, imaging, and bid evaluation. Ensures contract compliance with applicable laws and regulation....

Position Description & Qualifications We are seeking a Program Director to oversee execution of a large-scale Indefinite Delivery Indefinite Quantity (IDIQ) contract. This role combines executive-level leadership , Engineering, and business capture to deliver mission-critical solutions for U.S. customers in CONUS and OCONUS locations. The ideal candidate will have a proven record of P&L portfolio management , large-scale program start-up , and high-value organic growth . Key Responsibilities: Portfolio Oversight: Direct P&L for a portfolio of Task Orders funded by a variety of Mission Partners on multi-faceted, sole-source IDIQ vehicle Ensure cost, schedule, and performance objectives are met across multiple Task Orders. Act as the single point-of-contact responsible for managing and directing Serco activities with respect to the IDIQ and for interfacing with the government Responsible for all planning, organizing,...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Americas Consulting Communications & Engagement Associate Director - AI & Technology Transformation The opportunity Americas Consulting is evolving quickly, driven by AI, technology and new ways of working. As a Consulting Communications & Engagement Associate Director, you will develop and implement executive communications initiatives that keep the Consulting business aligned, engaged and prepared for what's ahead. Reporting to the Consulting Communications Leader, you will lead executive writing and content development for AI and technology initiatives. You will translate established business objectives into clear, consistent messaging that drives understanding, engagement and alignment...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY delivers unparalleled tech consulting services in data strategy, business intelligence, digital, machine learning and Artificial Intelligence. We support and enable big ideas, always with the ambitions to keep doing more. The opportunity We are seeking a Data Engineer with strong semantic data engineering capabilities - someone who can design and build modern data pipelines while also implementing semantic frameworks (ontologies, taxonomies, and knowledge graphs) that enable agentic AI and intelligent data products. In this role, you will work at the intersection of data engineering, knowledge representation, and AI enablement, helping create a context layer that allows AI systems to understand and reason...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Opportunity As an Enterprise Asset Management (EAM) professional, you'll focus on enhancing and digitally enabling our clients' work and asset management capabilities. You'll collaborate with high-performing teams to drive growth and deliver exceptional client service, ensuring better working assets. Your Role As an Enterprise Asset Management (EAM) Senior, you will support EY clients in enhancing and digitally enabling their work and asset management capabilities. You will work as part of high-performing engagement teams, contributing deep functional and technical expertise to deliver quality outcomes across IBM Maximo, Maximo Application Suite (MAS), and related Field Service Management (FSM)...

Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. What You'll Be Doing: Put your passion where it meets purpose! Evolent attracts some of the brightest minds in health care. Surround yourself with talented, driven colleagues who share a passion for...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Americas Consulting Communications & Engagement Associate Director - Digital Campaigns & Platforms The Opportunity Americas Consulting is evolving quickly, driven by AI, technology and new ways of working. As a Consulting Communications & Engagement Associate Director, you will lead digital campaigns and channel experiences that keep the Consulting business informed, engaged and equipped to act on what's ahead. Reporting to the Consulting Communications Leader, you will own digital campaign development, channel experience and engagement performance across Americas Consulting. You will blend strategic thinking, creative execution and data-driven decision-making to design and deliver compelling,...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Our goal is to provide clients with a unique business perspective on how SAP technology can enhance their operations. By leveraging EY's expertise in SAP, Supply Chain, FICO, BPC, Data & Analytics, Customer Solutions, Technology & Architecture, and SuccessFactors, we assist clients in enhancing performance and increasing productivity. The opportunity As Delivery Lead, your focus will encompass the planning, driving, and managing of large SAP implementations. You will work with clients and stakeholders to establish the operating structures for large scale programs and be responsible for the day-to-day delivery that drives to successful outcomes for both our clients and for EY. You must be able to build...

Location: San Diego, Dallas, New York At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Tax - Business Tax - Partner of the Firm - Manager Will you shape the future or will the future shape you? The opportunity A company's "people investment" is one of its most significant investments and EY's Partner of the Firm practice is supported by nationally sponsored, world-class technology and tools and a consistent process to deliver quality income tax returns. We are a specialized practice dedicated to serving the individual tax compliance needs of EY's US based partners. There are no sales pressures or sales goals in our group. We retain our annuity work and earn new work (newly promoted partners and direct admits) by providing exceptional client service to our existing client base. As a...

The Director, Medical Excellence & Operations (ME&O) Insights & Analytics will lead the development and execution of a global strategy for integrating and leveraging data-driven insights across multiple Global Medical Affairs (GMA) functions. This role will be responsible for managing the Manager, Medical Analytics and is pivotal in shaping how GMA uses analytics to optimize performance, enhance decision-making, and deliver measurable impact across therapeutic areas. The Director, Medical Excellence & Operations (ME&O) Insights & Analytics will report to the Senior Director, Medical Affairs Solutions & Analytics and will leverage strategic vision, operational excellence, and expertise in data integration to drive innovation and efficiency across functions such as Medical Information, Field Medical, Medical Strategy, and Medical Education. Preferred therapeutic experience includes Nephrology, Central Nervous System (CNS), and rare disease. Key...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Technology - Product Management - Business Product Management - Senior At EY, our purpose is to shape the future. The insights and quality services we provide help build trust and confidence in the capital markets and economies all over the world. We develop outstanding leaders who are teamed to deliver our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The opportunity The Platforms Practice specializes in mission-critical, intelligent platforms for the world's most ambitious organizations. Using our product-driven, AI-centric approach, we empower organizations to build for the intelligent...

Position Overview The Principal Data/AI Engineer helps drive the technical strategy and architecture of enterprise-scale data and AI platforms that power mission-critical data products, analytics, and AI-driven solutions. In this role, you will operate as a technical expert in planning, designing, developing, and debugging new and existing data pipelines. You will advocate for data and AI engineering best practices, including idempotent modular pipeline design, version control, automated testing, CI/CD, IaaS, data quality checks and observability. You will help mentor junior engineers through design guidance, code reviews, pairing, and enabling Agile frameworks to promote iterative delivery and continuous improvement. Company Overview The work we do at FUJIFILM Biotechnologies has never been more important-and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven...

About the Role: Grade Level (for internal use): 10 About Mobility Global S&P Global has recently announced (https://press.spglobal.com/2025-04-29-S-P-Global-Announces-Intent-to-Separate-Mobility-Segment-into-Standalone-Public-Company) the intent to separate our Mobility Segment into a standalone public company. Role Summary You will configure, customize, expand and support software that powers? Legal, Compliance, and Risk ?functions across the enterprise-supporting capabilities such as? regulatory reporting ,? controls testing and evidence management ,? policy management ,? surveillance/monitoring ,? case & workflow management ,? third-party/vendor risk ,? audit support , and? records retention/eDiscovery enablement . This role partners closely with Legal, Compliance, Risk, Audit, Privacy, and Security to deliver systems that are? secure, auditable, reliable, and explainable . Key Responsibilities Software Delivery (Build &...

Otsuka's internship program, Intern the Otsuka Way (InTOW), offers students a unique opportunity to gain hands-on experience and develop critical skills while contributing to meaningful projects. Interns will work alongside experienced professionals, learn about the complexities of the pharmaceutical industry, and gain insights into potential career paths. By combining practical experience with professional development, our program prepares interns for future success. Our internship program also includes instructor-led trainings, a leadership engagement series, as well as insightful lunch and learns. Application Deadline: Candidates are encouraged to apply within 10 business days of the posting date. The position may remain open past this window until a suitable candidate is selected. Interviews and offers: February through March 2026. Duration of internship: June 1, 2026, through August 10, 2026. Job Description ? The Data Governance & Data Integrity...

Position Overview The Principal Data/AI Engineer helps drive the technical strategy and architecture of enterprise-scale data and AI platforms that power mission-critical data products, analytics, and AI-driven solutions. In this role, you will operate as a technical expert in planning, designing, developing, and debugging new and existing data pipelines. You will advocate for data and AI engineering best practices, including idempotent modular pipeline design, version control, automated testing, CI/CD, IaaS, data quality checks and observability. You will help mentor junior engineers through design guidance, code reviews, pairing, and enabling Agile frameworks to promote iterative delivery and continuous improvement. Company Overview The work we do at FUJIFILM Biotechnologies has never been more important-and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven...

Otsuka's internship program, Intern the Otsuka Way (InTOW), offers students a unique opportunity to gain hands-on experience and develop critical skills while contributing to meaningful projects. Interns will work alongside experienced professionals, learn about the complexities of the pharmaceutical industry, and gain insights into potential career paths. By combining practical experience with professional development, our program prepares interns for future success. Our internship program also includes instructor led trainings, a leadership engagement series, as well as insightful lunch and learns. Application Deadline: Candidates are encouraged to apply within 10 business days of the posting date. The position may remain open past this window until a suitable candidate is selected. Interviews and offers: February through March 2026. Duration of internship: June 1, 2026, through August 10, 2026. Job Description The Global Medical Affairs Rare Diseases Intern...

Position Description & Qualifications Are you a Construction Professional, Superintendent, or Engineer looking for a place where you can make a difference every day? Serco is the place for you! Discover this great opportunity supporting the United States Army Corps of Engineers (USACE) at Pituffik SB, Greenland . Serco is supporting USACE in renovating the Power Building (J-Plant) and providing it with High Altitude Electro Magnetic Pulse (HEMP) protective measures. The Alternate Site Superintendent's primary role is to support the Primary Site Superintendent in providing on-site oversight and management of the J-Plant project and to perform as alternate or backup Site Superintendent when Primary Site Superintendent is off-site for rotation home. Project personnel work a nominal 8-week on, 3-week off rotation . The Alternate Site Superintendent's secondary role will be as the primary technical point of contact and on-site supervision for one or more of Serco's...