405 customer success jobs found in Columbia

Job Description The Customer Success Executive drives strategic value, long-term partnership health, and measurable business outcomes across our most complex and high-impact customers. This role leads executive-level engagement, orchestrates cross-functional alignment, and ensures customers realize the full value of their Oracle Health investments. The Senior CSE serves as a trusted advisor, escalation leader, and growth catalyst-championing customer goals, mitigating risk, and delivering a consistent, world-class experience that strengthens retention, expansion, and overall customer success. Responsibilities Key Responsibilities Strategic Partnership & Executive Engagement Develop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment. Lead strategic business reviews, roadmap discussions, and long-term planning sessions. Represent the customer's voice...

Job Description The Senior Customer Success Manager drives strategic value, long-term partnership health, and measurable business outcomes across our most complex and high-impact customers. This role leads executive-level engagement, orchestrates cross-functional alignment, and ensures customers realize the full value of their Oracle Health investments. The Senior CSE serves as a trusted advisor, escalation leader, and growth catalyst-championing customer goals, mitigating risk, and delivering a consistent, world-class experience that strengthens retention, expansion, and overall customer success. Responsibilities Key Responsibilities Strategic Partnership & Executive Engagement Develop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment. Lead strategic business reviews, roadmap discussions, and long-term planning sessions. Represent the customer's...

Job Description The Role The Customer Success Insights & Analytics (CSIA) team enhances customer experience by translating Voice of the Customer (VOC) data into actionable insights that drive improvements across products and services. CSIA delivers insights and analytics tools that identify opportunities, inform decision-making, improve performance, and unlock cost efficiencies. We partner closely with Leadership, Contact Center Operations, Digital and Vehicle Product teams. A core focus of the team is leveraging advanced NLP-based and AI-powered analytics to increase efficiency, scale insight generation, and accelerate the transformation of unstructured customer feedback into clear, compelling narratives that drive action. The Analyst role focuses on monitoring, integrating, and analyzing large volumes of survey and interaction data across business units. Analysts design engaging dashboards, identify data patterns, distill insights through data manipulation and...

The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements. The Customer Success Manager supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques (e.g., success metrics definition, ROI tracking, adoption analysis) to maximize business outcomes and demonstrate measurable value throughout the engagement lifecycle. Successful candidates for this role have analyzed client success patterns, translated business objectives into value realization roadmaps, and championed client outcomes while balancing expectations, capabilities, and constraints of client and consulting environments. Client Relationship Leader/Driver Proven ability to work independently to understand client business objectives, success criteria, and value realization opportunities Able to drive the...

Job Description PLEASE NOTE THE FOLLOWING PRIOR TO APPLYING: The following Oracle US Hub locations are STRONGLY PREFERRED: Denver, Chicago, Nashville, Austin, Boston This is a flex role with selected candidates IN OFFICE 2-3 days each week Travel is approximately 25% Role Overview The Customer Success (CS) Presales team supports the Direct Sales Organization in maximizing Annual Recurring Revenue (ARR) while ensuring a smooth path to a successful implementation led by the CS Delivery organization. CS Advisors provide product, implementation, and industry thought leadership during the sales cycle by identifying a prospect's business objectives and aligning them to SuiteSuccess solutions. This includes scoping, estimating, documenting, and presenting the proposed implementation strategy. This individual contributor role works closely with prospects' C-level leaders as well as Oracle NetSuite Account Executives, Solution Consultants,...

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is looking for a self-starting,...

Job Description We are seeking an experienced and highly motivated Production Manager/Technical Lead with deep expertise in Oracle Database preferably in financial or banking background with working experience in OCI, Golden Gate (Microservices). This role will be pivotal in ensuring the availability, performance, and reliability of our enterprise-class database environments, while providing strong technical leadership and proactive customer management for some of our most critical accounts. Responsibilities Key Responsibilities: Production Management & Operations Oversee day-to-day Run & Maintain activities for mission-critical customer environments. Ensure continuous database availability and optimal performance across all supported platforms. Manage incident response, lead root-cause analysis, and drive resolution of complex technical issues. Establish, monitor, and report on key operational metrics and service-level...

Job Description The Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is looking for an experienced and motivated Principal Technical Program Manager (TPM) to spearhead engagement, technical advisement, and relationship management with OCI's Dedicated Region Cloud @Customer (https://www.oracle.com/cloud/cloud-at-customer/dedicated-region/) (DRCC) and Oracle Alloy (https://www.oracle.com/cloud/alloy/) customers. You should be passionate about delivering services to customers while also possessing a deep understanding of strategic business objectives. TPMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. Work is non-routine and exceptionally complex, involving the application of advanced technical...

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. The decisions you make, the products you influence, and the experiences you shape all contribute directly to how organizations run their businesses and care for their people. As the M&A Post Merger Systems Integration Lead, you will operate at the intersection of strategy, enterprise applications, data, technology integration, and large-scale...

Job Description Welcome to the world of data security and IAM! As our Security Sales Specialist Representative, you will be at the forefront of our sales efforts, targeting enterprise customers in need of robust data protection and access management solutions. Here's what your role entails: Industry Expertise: With your extensive knowledge of IAM and data security, you will educate and guide our enterprise clients in the latest security practices. Your ability to understand their unique industry challenges will be crucial in tailoring our solutions to their needs. Sales Leadership & Collaboration: You will lead and collaborate through the sales process, from lead generation to deal closure. This includes identifying potential clients, conducting security assessments, and presenting customized security solutions. Your goal is to ensure a seamless sales journey and exceed sales targets. Solution Architecture: Collaborate with our technical teams...

Role Overview The Product Manager for School Experience supports the development and delivery of products that enhance the day-to-day experience of schools across Pearson Virtual Schools (PVS). This role assists with defining user needs, documenting requirements, coordinating cross-functional work, and ensuring high-quality execution of features that improve workflows for teachers, school administrators, and support staff. This position is ideal for early‑career product managers who are growing their skills in user discovery, requirement definition, and collaborative delivery. The role contributes to products that reduce administrative burden, increase instructional efficiency, and support consistent, scalable school operations. What You’ll Do Identify areas of opportunity to improve the delivery of the School Experience for all stakeholders (Caretakers, School Leaders, and Teachers). Participate in user research efforts, including interviews, workflow reviews, and...

Job Description Why Oracle NetSuite? At Oracle NetSuite, we believe transformation is not optional-it's essential. For over 25 years, NetSuite has been at the forefront of cloud ERP innovation, helping more than 30,000 customers run leaner, more agile businesses on a unified, cloud-based platform. As part of Oracle, NetSuite continues to transform how organizations operate by delivering scalable, intelligent solutions without the overhead of legacy on-premise systems. Our teams work hard, move fast, and take pride in delivering real impact for our customers-celebrating wins along the way. About the Role NetSuite Customer Success (CS) is seeking an experienced Consulting Lead to join our Professional Services team focused on Wholesale Distribution implementations. This role delivers ERP implementations and optimization engagements using the SuiteSuccess methodology for customers across North America. This position sits within the NetSuite Customer Success -...

Job Description What You'll Bring: Your passion, technical acumen, market knowledge, and customer-centricity will help us become the number one cloud company in the world. We also look for: You have experience selling AI Infrastructure in a direct or supportive role to the C-suite, AI, Engineering, and Technical Staff Members. You have an entrepreneurial spirit and thrive in a dynamic environment. You have a deep understanding of Cloud-Based Solutions (IaaS), HPC and GPU Infrastructure, AI Architectures such as RAG, Agentic AI systems, and Knowledge Graphs. You have direct experience with ML Ops, Model Hosting, LLM orchestration, and open and closed models. You are confident in your knowledge of the enterprise AI market and can draw upon that knowledge to have in-depth conversations with prospects and clients. You are familiar with open source and other cloud tools (Dockers, Kubernetes, Terraform, Linux, Java) You are creative,...

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these...

Job Description As a Customer Success Manager, your focus is on advocating for customer needs and facilitating positive interactions between customers and resources across Oracle. This involves resolving post-sales non-technical customer issues and tracking our customers' overall health, success, and satisfaction. In this role, you will serve as the lead customer liaison for an assigned group of Customer accounts and facilitate one-on-one meetings with representatives from strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of business, identifying and driving productivity improvement opportunities, coordinating, preparing, and qualifying Reference referrals to support Sales efforts. In addition, you will drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction. Contributing individually and as a team member, providing...

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Cencora is seeking a dynamic Account Executive to manage and grow an assigned territory of primary and secondary customers within the health systems segment. This role combines in-person and virtual selling techniques to deliver a flexible, efficient, and customer-focused sales strategy. The Sales Executive will drive customer retention, contract compliance, operational excellence, product level optimization, and business development while ensuring exceptional customer service and solution implementation. This position requires a proactive, results-oriented professional with a passion for...

Job Description We are looking for a highly motivated, results-oriented individual with executive presence to design, orchestrate, and deliver enablement programs focused on processes and practices that enhance customer engagement and satisfaction. In close partnership with Customer Success Directors, Leadership, and cross-functional teams, this role will define comprehensive, modern enablement plans for Customer Success Executives and Directors. These plans will be rooted in best practices and designed to improve how our teams engage with customers, ultimately supporting customer success, renewals, and expansion efforts. Key aspects of this role include developing scalable enablement programs that support a global model-as we continue to grow in international markets-and designing a dedicated homepage to organize and present enablement resources, including training and tools, that align with each stage of the Customer Lifecycle. The Enablement Performance Leader plays...

Job Description Description Join Oracle as a Solution Engineer through the Oracle Class Of program, an early-career experience designed to build the next generation of client-facing technologists. Oracle is the #1 global provider of business software, with a presence in over 175 countries. Our solutions help enterprises, governments, and organizations solve real, complex business problems at scale. The Oracle Class Of Engineering Program focuses on developing strong fundamentals in modern cloud computing, solution architecture, applications, and full-stack development. Through an intensive six-week onboarding and training program, followed by hands-on project work, you will gain the technical and business skills needed to design, demonstrate, and speak to Oracle solutions across industries in North America. This role offers a clearly defined career path within solution engineering, with opportunities for progression based on performance, technical growth, and...

Job Description Job Summary: As part of the Customer Success Services team, the SaaS Program Director is responsible for leading large-scale, cross-functional programs that drive the delivery, adoption, and success of Oracle's SaaS offerings. This role works closely with product management, engineering, go-to-market, and customer success teams to ensure successful execution of complex programs from conception through completion. The ideal candidate brings deep SaaS expertise, specifically in the ERP, HCM, and CX areas, exceptional leadership skills, and a proven ability to deliver results in a dynamic, global environment. Responsibilities Key Responsibilities: Lead the planning, execution, and delivery of complex SaaS programs aligned with the customer's strategic objectives. Oversee cross-functional project teams, including product managers, engineers, sales, marketing, and support, ensuring collaboration and accountability. Define program...

Job Description Data Platform Sales Representative, Higher Education - Florida Overview: Are you a creative problem solver who thrives on challenges? Do you have a passion for technology innovation and driving customer success? Join Oracle as a Software Data Platform Sales Executive and help transform Higher Education institutions across Florida with industry-leading data platform solutions. Oracle is a global technology leader changing the way the world does business. We're seeking an experienced, self-motivated sales professional with a drive for results and a passion for building trusted customer relationships. If you want to make an impact in the Higher Education sector with transformative cloud and data platform solutions, we encourage you to apply! Role Summary: As a Software Data Platform Sales Representative dedicated to the Higher Education market in Florida, you will identify, qualify, and close new business for Oracle's data platform offerings,...

Job Description We are seeking a highly motivated, results-oriented Enablement Performance Leader with executive presence to design, orchestrate, and deliver enablement programs that enhance customer engagement and satisfaction within Oracle Health's Customer Success team for Oracle Fusion Applications. In this pivotal and highly visible role, you will drive efficiency and deliver seamless experiences by supporting the alignment and integration of Fusion and EHR customers, serving as the primary program manager and main enablement liaison. You will coordinate Fusion-related training, feature releases, roadmap communications, and compliance initiatives for Oracle Health CSMs. You will design, implement, and manage comprehensive enablement programs covering Fusion solution training, roadmap and release management, KPI monitoring, customer adoption strategies, and customer lifecycle management (CLM) data quality initiatives. Your efforts will ensure our CSMs are equipped with...

The Lead Specialist, Customer Content Developer is an Instructional Designer & Content Producer . You will create engaging and scalable training content that enables customers to succeed with Pearson solutions. You will work closely with Customer Success and Product teams to translate subject matter expert knowledge and product updates into clear, impactful learning resources. This role combines instructional design expertise with content creation, producing videos, guides, toolkits, and interactive learning experiences. What You Will Do Partner with SMEs, Customer Success, and Product teams to design structured, role-based learning paths and resources. Produce digital content (videos, toolkits, quick-start guides, and interactive modules) to support onboarding, feature adoption, and ongoing education. Apply instructional design best practices to create learning content that is both effective and engaging. Collaborate with the Customer Enablement & Onboarding...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Wolters Kluwer. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Role Overview CCH Tagetik is seeking a dynamic and entrepreneurial Vice President , Head of North America to drive growth, lead the sales strategy, and expand market presence. This leader will be the catalyst for success in the region, combining the innovative mindset of a startup entrepreneur with the resources and stability of a global organization. The ideal candidate will have a proven track record of growing enterprise software businesses, a passion for building...

Job Description NetSuite Customer Success is seeking a highly skilled Data Engineer specializing in ERP data migration, with proven experience designing and executing secure, accurate, and efficient migrations from legacy systems such as QuickBooks and Sage to NetSuite. Adept in SQL, ETL development, and data quality management, this professional ensures seamless transitions through strong technical execution and adherence to data governance and compliance standards. This role requires deep expertise in data extraction, transformation, and loading processes, with a strong focus on data strategy development and data hygiene optimization. Known for collaboration and client-focused delivery, they work closely with stakeholders to resolve migration challenges, optimize data integrity, and support post-migration success. Combining technical precision and customer engagement, they help organizations modernize and maximize the value of their ERP platforms. The Ideal Candidate has...