EMS Management & Consultants Inc
Columbus, OH, USA
Description: Job Summary The Client Success Representative is responsible for focusing on maximizing account performance and client retention by providing guidance and support related to the client account. This position manages and responds to client and internal needs and helps drive the account management and customer service model by identifying strategic needs for the department and by providing coaching and guidance to other team members. Major Responsibilities/Activities Answer and resolve or route Client Success phone calls in an efficient and timely manner. Answer and resolve or route Client Success emails from clients and internal staff in an efficient and timely manner. Detect caller patterns/trends and provide appropriate feedback to Client Success leadership in order to reduce or prevent future problems. Identify and communicate call and email trends and present data to Client Success team for use in Client Business Reviews and internal schedule...


