Highmark Health
Columbus, OH, USA
Company : enGen Job Description : JOB SUMMARY This job is responsible for problem ticket resolution. Requires a beginning knowledge base across the functional areas and specific expertise on multiple applications/platforms. Expeditiously and accurately performs deep dive issue analysis and problem ticket review, assessing information/details for updates to determine potential end impacts, and corrections, as needed. May transfer the ticket to the appropriate area if further action is needed for resolution (i.e., coding changes). ESSENTIAL RESPONSIBILITIES Solve system problems with available technology including hardware, software, databases, and peripherals.Create and run queries using SQL and utilize apps to review files. Review various reports (for example, fallout reports) to identify and correct system issues pro-activley/pre-emptively.If issues are identified, will work to correct to ensure there are no negative down stream impacts....


