Humana
Columbus, OH, USA
Become a part of our caring community and help us put health first With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. Humana's MarketPoint organization is seeking a Call Quality Professional 2 to join the Quality Control team working remote anywhere in the US. This position oversees the Call Quality process which includes call monitoring, call investigations, cross-functional collaboration (Compliance, Operations, RCC), and engaging associates and leadership by providing feedback and insights to achieve and improve...

