20 customer service technical support administrator jobs found in Concord

PRIMARY RESPONSIBILITIES: The Sales Excellence Administrator provides front line customer service and platform support. Key duties will consist of providing customer service excellence for instructors, students, and B2B customers utilizing the Pearson Skilling Suite and eCommerce platform. Ideal candidate has an IT training and courseware understanding, strong customer service background, and eCommerce platform experience. Customer Service Support: Serve as first line of contact for customer service escalations. Document new processes/procedures. Organize, update and maintain Customer Service documentation. Assist in troubleshooting technical issues. Provide white glove service for customers Schedule Requirements: This is a full-time position with 40 hours of covered shifts per week. Our ideal candidate demonstrates teamwork, with the availability to work an assigned eight (8) work-hour shift plus a 30-minute or one (1) hour...

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex modernization projects primarily for Application Modernization and Connectivity, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. In this role, you will coordinate multi-function, multi-vendor project teams-often spanning multiple regions-to meet aggressive but achievable deadlines while driving meaningful customer outcomes. A strong technical background in one or more focus areas-such as infrastructure modernization, application modernization, process modernization, hybrid cloud deployments, microservices architecture, or enterprise-wide DevOps-is key. You'll leverage this expertise to define project objectives, outline detailed delivery plans, and ensure alignment with...

Company : Highmark Inc. Job Description : JOB SUMMARY This job supports the growth of the Organization's sales goals through the development of customer-focused, strategically-positioned sales messaging. The incumbent is responsible for the development, coordination, and timely response to complex RFIs/RFPs in support of local, mid-market and national sales objectives for current and prospective customers across multiple lines of business. Assists in determining the appropriate products, strategies and unique customized solutions to meet a customer's specific needs. Consults, engages and communicates effectively with all levels of the Organization, including executive management to write professional and persuasive proposals, executive summaries, white papers (through strategic research, market analysis and creative resources) for external clients, consultants, Partner Plans. Fully accountable and overall responsibility of projects end-to-end and ensures final...

Position Overview The Senior Upgrade Engineer is responsible for performing upgrades for Fujifilm Healthcare Americas Corporation (HCUS) Medical Informatics (MI) products to all eligible sites. In addition will maintain necessary documents and process information regarding upgrades. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors, which may include customer impact, HCUS business priorities, and regulatory requirements. Normally receives little instruction on day-to-day work and general instructions on new assignments. Offers mentorship to new incumbents on technical and product knowledge and department operating procedures. To meet the needs of our customers, working outside of normal business hours and holidays is required. Company Overview At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there....

Job Description Federal Project Manager III - Oracle Health (EHR Pre and Post Go-live Readiness) Travel: 80% Overview: The Federal Project Manager is responsible for site-specific Pre and Post Go-Live Transition Readiness project plan management; completing deliverable status reports to the client and internal teams; coordinating activities and ownership with client counterparts; executing Transition Readiness Methodology to ensure local informatics readiness to assume ownership of EHR support; advising the client on expectations in a consultative role; and managing client communication. Roles and Responsibilities Manage all communication and relationships between the site and the Oracle Health Readiness Team Manage the site-specific project plan and timeline and drive local site Informatics to success in preparing them for their roles Post Go-Live Present content and drive execution of the Readiness Support Methodology at a local level...

Position Overview The Associate Clinical Specialist independently provides customer support of Fujifilm's ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and training for the proper handling of our equipment. This position provides on-site, hands-on client support for Fujifilm Endoscopy's entire product catalog for assigned customers. It serves as the primary clinical resource for the Company and its sales team regionally and handles all related inquiries and issues. The ACS partners with and provides training to all members of the customer's staff, including physicians, reprocessing department, technicians, and nurses to independently manage and maintain customers' Fujifilm equipment. Furthermore, it provides service to additional customers within the zone as required. This position reports directly to the Zone Sales Director or...

Job Summary This position will execute and maintain master data policies, collect and protect agreed master data standards, and promote a need for fit-for-purpose master data to support business processes. Partner with IT on system enhancements; provide requirements and testing support for master data process improvements. The position is to ensure high-quality master data and to advance the use of master data critical to SAP, acting as the primary operational point of contact for master data requests and issue resolution to stakeholders. Additionally, you'll address challenges in master data management and governance, set up a governance model with appropriate business accountabilities, and utilize innovative technologies to streamline master data processes. This role will also assist the FP&A team with management reporting for domestic and global leadership. This role requires a strategic thinker with strong analytical skills and the ability to manage cross-functional...

Manager, Subcontracts & Procurement (Government and Commercial) Fully Remote-United States Job Type Full-time Description Overview St. George Tanaq Corporation (SGT), an Alaskan Native Corporation (ANC), is committed to serving Federal customers while also giving back to the Tanaq native community and shareholders. SGT is privately owned by Alaska Natives, and stock is not publicly traded. To learn more about SGT, visit https://tanaq.com. About the Role We are seeking a Manager for Subcontracts and Procurement (Federal Government and Commercial) to lead the Subcontracting and Procurement function for St. George Tanaq Corporation (SGT), providing cradle-to-grave support for SGT and our business divisions. The ideal candidate will be able to effectively multitask, be proficient within the federal contracting space, and demonstrate outstanding communication skills to interface with all levels of internal and external customers. This is a fully remote work...

Job Description Site Project Manager III Travel: 80% Overview: The Site Project Manager is responsible for site-specific Post Go-Live Transition Readiness project plan management; completing deliverable status reports to the client and internal teams; coordinating activities and ownership with client counterparts; executing Transition Readiness Methodology to ensure local informatics readiness to assume ownership of EHR support; advising the client on expectations in a consultative role; and managing client communication. Roles and Responsibilities Manage all communication and relationships between the site and the Oracle Health Readiness Team Manage the site-specific project plan and timeline and drive local site Informatics to success in preparing them for their roles Post Go-Live Present content and drive execution of the Readiness Support Methodology at a local level Own coordination of the Event Driven methodology with internal and...

Position Overview The Associate Clinical Specialist independently provides customer support of Fujifilm's ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and training for the proper handling of our equipment. This position provides on-site, hands-on client support for Fujifilm Endoscopy's entire product catalog for assigned customers. It serves as the primary clinical resource for the Company and its sales team regionally and handles all related inquiries and issues. The ACS partners with and provides training to all members of the customer's staff, including physicians, reprocessing department, technicians, and nurses to independently manage and maintain customers' Fujifilm equipment. Furthermore, it provides service to additional customers within the zone as required. This position reports directly to the Zone Sales Director or...

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : General Summary The Senior Directory Services Engineer is responsible for the design, engineering, and operational leadership of enterprise directory services. This position combines advanced technical expertise with strategic oversight to ensure the stability, scalability, and security of directory platforms across multiple environments and entities. The role requires deep knowledge of Active Directory and other directory platforms, strong problem-solving skills, and proven experience leading technical initiatives and projects involving complex efforts such as multi-forest management, M&A integrations, hybrid cloud adoption, modernization of legacy environments, and decommissioning of outdated infrastructure. The senior engineer acts as a subject matter expert and technical leader within the Identity and Access Management...

Job Description Site Project Manager II Travel: 80% Overview: The Site Project Manager is responsible for site-specific Post Go-Live Transition Readiness project plan management; completing deliverable status reports to the client and internal teams; coordinating activities and ownership with client counterparts; executing Transition Readiness Methodology to ensure local informatics readiness to assume ownership of EHR support; advising the client on expectations in a consultative role; and managing client communication. Roles and Responsibilities Manage all communication and relationships between the site and the Oracle Health Readiness Team Manage the site-specific project plan and timeline and drive local site Informatics to success in preparing them for their roles Post Go-Live Present content and drive execution of the Readiness Support Methodology at a local level Own coordination of the Event Driven methodology with internal and...

Senior Atlassian Consultant Req number: R7392 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Senior Atlassian Consultant ready to take us to the next level! If you have experience serving as a technical expert and trusted advisor, translating business requirements into scalable Atlassian solutions while ensuring alignment with enterprise architecture standards and are looking for your next career...

Position Description & Qualifications Looking for a Cloud/Software Architect opportunity at a place you can have influence every day? Then Serco has the right opportunity for you! As the Cloud/Software Architect, you will provide cloud support to one of our USAF customers located in the Montgomery, AL (Gunter AFB) area. Bring your expertise and collaborative skills to make an impact on our military defense. Serco supports the USAF as a Prime for their NexGen IT contract. This position is contingent upon your ability to pass NACI investigation. This is a 100% remote opportunity. Serco supports the Air Force (AF) Civil Engineering (CE) community NexGen IT initiative's implementation of IBM TRIRIGA is the largest in the world. Serco manages all aspects of the Software Delivery Life Cycle (SDLC) for the NexGen IT program including requirements definition, development, testing, upgrades, enhancements, and troubleshooting and supports all infrastructure for the...

Proposal Manager Req number: R7368 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a Proposal Manager ready to take us to the next level! If you have experience in end-to-end proposal management in the Public Sector industry and are looking for your next career move, apply now! Job Description CAI delivers more than 175 proposals annually to government and private sector clients, ranging from $50K to...

Job Description We're on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It's a big challenge, but big challenges are what we do best. We're already transforming some of the world's largest health systems-helping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are making history with the advancement of Federal Healthcare systems. If you're excited about making healthcare more human, you've come to the right place. Oracle Health Government Services is seeking a skilled Senior Staff Clinical Consultant to join our mission-driven organization. Responsibilities Responsibilities include: Leading discussions regarding value priorities and executing the Value Realization Framework and strategy. Use expertise with system...

Position Description & Qualifications Looking for a Cloud/Software Architect opportunity at a place you can have influence every day? Then Serco has the right opportunity for you! As the Cloud/Software Architect, you will provide cloud support to one of our USAF customers located in the Montgomery, AL (Gunter AFB) area. Bring your expertise and collaborative skills to make an impact on our military defense. Serco supports the USAF as a Prime for their NexGen IT contract. This position is contingent upon your ability to pass NACI investigation. This is a 100% remote opportunity. Serco supports the Air Force (AF) Civil Engineering (CE) community NexGen IT initiative's implementation of IBM TRIRIGA is the largest in the world. Serco manages all aspects of the Software Delivery Life Cycle (SDLC) for the NexGen IT program including requirements definition, development, testing, upgrades, enhancements, and troubleshooting and supports all infrastructure for...

Position Description & Qualifications Serco Inc. is seeking a motivated Microsoft 365 (M365) Enterprise Support Engineer to join our IT support team - ( 100% remote ). The ideal candidate will assist in managing and troubleshooting M365 services, particularly SharePoint Online (SPO) and Power Platform, and provide end-user support for collaboration tools within the Microsoft ecosystem. The role will entail liaising with Microsoft, other technical teams and or 3rd Parties to address business needs. They will report into the Global M365 Tenant Services manager for governance and support.??Upon securing this role, the engineer will join a dynamic team to help lead the design, implementation, and support of M365 services and other collaborative tools on?a large enterprise scale. This position is contingent upon your ability to obtain/maintain a DoD Secret security clearance In this role you will: Provide second-line support for M365 applications,...

Senior Cloud Software Engineer Fully Remote-United States Job Type Full-time Description Overview Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT)Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes, and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit https://tanaq.com/tanaq-technical-services. About the Role We are seeking a Senior Cloud Software Engineer to provide advanced engineering support for cloud-based application development, modernization, and DevSecOps implementation in support of the U.S. Department of Housing and Urban Development (HUD) Office of the Chief Information Officer (OCIO). The Senior Cloud...

Senior Cloud Software Engineer Fully Remote-United States Job Type Full-time Description Overview Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT)Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes, and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit https://tanaq.com/tanaq-technical-services. About the Role We are seeking a Senior Cloud Software Engineer to provide advanced engineering support for cloud-based application development, modernization, and DevSecOps implementation in support of the U.S. Department of Housing and Urban Development (HUD) Office of the Chief Information Officer (OCIO). The Senior Cloud...