iCIMS
Concord, NH, USA
Job Overview The Customer Advocacy Program Manager is a key role within Corporate Communications and Customer Marketing, responsible for evolving and scaling a strategic advocacy program that transforms satisfied customers into influential brand champions who drive growth. This role sits at the intersection of Marketing, Customer Success, Sales and Product, delivering measurable business impact through customer storytelling, references, reviews, recognition programs, community engagement and customer communications. The ideal candidate is both strategic and hands-on - able to build a scalable advocacy framework while executing high-impact initiatives that accelerate pipeline, strengthen brand credibility and deepen customer relationships. About Us When you join ICIMS, you join the team helping global companies transform business and the world through the power of talent.?Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods...

