Full time
Palmer Trucks
Dayton, OH, USA
Description SERVICE WRITER Reports To: Service Manager Summary The primary function of the Service Writer is ensure customers are greeted openly and friendly and to provide extra mile customer service. The individual receives customer requests for service, coordinates scheduling and customer uptime with triage. The Service Writer estimates the cost of repairs within set guidelines and manages shop repair orders process through technology. The individual also assists Service department with clerical duties, such as documentation required for warranty, policy settlements, customer, and vendor contact. Key Responsibilities Responsibilities for the position on a daily, weekly, or annual basis. Receives Inbound Customer phone calls concerning service scheduling and requests. Greets and Assists Drivers at the location with their unit. Coordinates and tracks the status of customer repair orders with Service Manager and Shop Foremen for task assignment. Ensures...

