Full time
City of Des Moines, IA
Des Moines, IA, USA
Distinguishing Features of the Class This role supports Public Safety personnel who use computer hardware and software in the performance of their duties. The employee is expected to lead support for the Public Safety IT group through ingesting, triaging, assigning, fulfilling, and closing of support-related technology requests from Police and Fire employees. This position provides both general and specialized technology support for Public Safety operations via in-person, remote, telephone, or email methods. Technicians require the knowledge and ability to work with a diverse range of technology concepts including software, PC and mobile devices, network and telephony services, audio/visual equipment, and to exercise best practices using the IT Service Management (ITSM) system. Examples of Public Safety-focused systems include Computer Aided Dispatch platforms, Records Management Software systems, mobile computers, mobile cameras, in-car communication systems, servers,...

